A Quality Definition Continuum

Kristie W. Seawright and Scott T. Young
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Kristie W. Seawright: Marriott School of Management, Brigham Young University, Provo, Utah 84602
Scott T. Young: David Eccles School of Business, University of Utah, Salt Lake City, Utah 84112

Interfaces, 1996, vol. 26, issue 3, 107-113

Abstract: Managers have recognized the strategic importance of quality in current competitive markets. With no universally accepted definition of quality, managers, customers, and researchers communicate with difficulty. We describe and organize sets of quality definitions into a continuum, illustrating the relationships between definitions. We describe the impact of each of these descriptions upon the attainment of a sustainable competitive advantage for the firm. The quality definition continuum can serve as the basis for understanding some principles of total quality management implementation and success.

Keywords: professional:; OR/MS; philosophy (search for similar items in EconPapers)
Date: 1996
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Persistent link: https://EconPapers.repec.org/RePEc:inm:orinte:v:26:y:1996:i:3:p:107-113

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