TransAlta Redesigns Its Service-Delivery Network

Erhan Erkut, Tony Myroon and Kevin Strangway
Additional contact information
Erhan Erkut: Faculty of Business, University of Alberta, Edmonton, Alberta, Canada T6G 2R6
Tony Myroon: Keefe Taylor & Associates, 401 10109-106 Street, Edmonton, Alberta, Canada T5J 3L7
Kevin Strangway: TransAlta Utilities, 100 Chippewa Road, Sherwood Park, Alberta, Canada T8A 4H4

Interfaces, 2000, vol. 30, issue 2, 54-69

Abstract: TransAlta Utilities (TAU), Canada's largest publicly owned electric utility company, wanted to reduce costs and improve service, establish a call center, and redesign its service-delivery network. To help TAU locate service facilities, determine staffing levels, cluster facilities into call pools, locate equipment, and evaluate the impact of customers performing their own operations and maintenance, we used facility-location and vehicle-routing heuristics, multiple regression, cost/benefit analysis, and a geographical information system. We worked closely with TAU management, and TAU has implemented most of our recommendations.

Keywords: FACILITIES/EQUIPMENT PLANNING-LOCATION; DISCRETE; PROGRAMMING-INTEGER; ALGORITHMS; HEURISTIC (search for similar items in EconPapers)
Date: 2000
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Citations: View citations in EconPapers (2)

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