The Use of Data Envelopment Analysis in Banking Institutions: Evidence from the Commercial Bank of Greece

Antreas D. Athanassopoulos and Dimitris Giokas
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Antreas D. Athanassopoulos: Athens Laboratory of Business Administration (ALBA), Athinas Avenue and Areos Str. 2A, 166 71 Vouliagmeni, Greece and Decision Sciences Group, London Business School, Sussex Place, NW1 4SA, London, United Kingdom
Dimitris Giokas: Department of Economic Sciences, University of Athens, 10559, Greece and Operational Research Department, Commercial Bank of Greece

Interfaces, 2000, vol. 30, issue 2, 81-95

Abstract: Since 1988, the Commercial Bank of Greece (CBG) has instituted performance measurement systems for bank branches using data envelopment analysis (DEA). This is the first application of DEA in Greece and among the few around the world that have resulted in continuous use of the method within a large-scale organization. The project was undertaken by a mixed team of banking experts assisted by academics specializing in developing bank branch performance measurement systems. During the project (1988–1994) the performance measurement technology was transferred and acquired by the staff of the bank. Various methodological issues arose during this study regarding the objectives of assessing branch performance, the importance of input/output sets in assessing branch efficiency, and the behavioral implications of management control systems. The CBG (Commercial Bank of Greece) has accepted data envelopment analysis as a useful tool for assessing branch performance and for obtaining insights to support decisions.

Keywords: FINANCIAL INSTITUTIONS—BANKS; PROGRAMMING; LINEAR—DATA ENVELOPMENT ANALYSIS (search for similar items in EconPapers)
Date: 2000
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Citations: View citations in EconPapers (25)

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