Xerox's Approach to Sustainability

Irina Maslennikova and David Foley
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Irina Maslennikova: Xerox Europe Ltd. Riverview, Oxford Road, Uxbridge, UB8 1HS, United Kingdom
David Foley: Xerox Europe Ltd

Interfaces, 2000, vol. 30, issue 3, 226-233

Abstract: Xerox's environmental strategic goal is to become a waste-free company. This ideal permeates the life cycle of Xerox products: waste-free products from waste-free factories for waste-free offices. Xerox has witnessed numerous benefits from implementing this strategy; by using design-for-the-environment principles, it has redesigned products and packaging to support product recovery and to reduce resource and energy consumption. Implementation of an end-of-life equipment takeback and reprocessing program led to savings of over $80 million in Europe in 1997, in addition to turning a potential disposal cost into a revenue stream. Through its environmental leadership program, Xerox has evolved a win-win-win scenario: improvements in environmental performance (win), customer satisfaction (win), and improved company performance (win).

Keywords: INDUSTRIES—COMPUTER/ELECTRONIC; MANUFACTURING—PERFORMANCE/PRODUCTIVITY; NATURAL RESOURCES (search for similar items in EconPapers)
Date: 2000
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