Supply-Chain Excellence for Accelerated Improvement

Archie Lockamy, Reginald M. Beal and Wilbur I. Smith
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Archie Lockamy: School of Business, Samford University, Birmingham, Alabama 35229-2306
Reginald M. Beal: School of Business and Industry, Florida Agricultural and Mechanical University, One SBI Plaza, Tallahassee, Florida 32307-5200
Wilbur I. Smith: School of Business and Industry, Florida Agricultural and Mechanical University

Interfaces, 2000, vol. 30, issue 4, 22-31

Abstract: Many firms have begun employing an integrative approach called supply-chain management (SCM) to manage their raw-materials-supply-production-distribution systems. 3M Company uses SCM to achieve its companywide goals of increasing customer satisfaction and loyalty, doubling the speed of key business processes, and reducing inventories and costs. 3M's experience indicates that to derive tangible benefits from SCM a firm must (1) create a clear vision of what it wants to accomplish, (2) establish and communicate companywide supply-chain goals, (3) develop a definition of its supply chain and formulate goals for improving supply-chain operations, (4) develop a process for implementing SCM, and (5) develop measures for assessing progress toward achieving business-unit and companywide goals.

Keywords: ORGANIZATIONAL STUDIES—EFFECTIVENESS/PERFORMANCE; PLANNING—CORPORATE (search for similar items in EconPapers)
Date: 2000
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Citations: View citations in EconPapers (3)

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