Supply-Chain Synchronization: Lessons from Hyundai Motor Company

Chan K. Hahn, Edward A. Duplaga and Janet L. Hartley
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Chan K. Hahn: Department of Management, College of Business Administration, Bowling Green State University, Bowling Green, Ohio 43403
Edward A. Duplaga: Department of Management, Bowling Green State University
Janet L. Hartley: Department of Management, Bowling Green State University

Interfaces, 2000, vol. 30, issue 4, 32-45

Abstract: One of the challenges of supply-chain management is developing ways to effectively integrate activities across organizations on the supply chain. Hyundai Motor Company developed mechanisms to coordinate production planning and scheduling activities among supply-chain members. Hyundai Motor's production-and-sales-control (P/SC) department uses regularly scheduled cross-functional meetings and scheduling policies to coordinate supply-chain activities. When implementing this process, the P/SC department overcame structural, environmental, and behavioral problems. Although Hyundai management concedes that the process is not perfect, communication among supply-chain members has improved, and the P/SC group has successfully promoted mutual understanding and respect among functional areas. The primary benefit, ultimately, is improved customer satisfaction through better integration of functional activities.

Keywords: PRODUCTION/SCHEDULING—APPLICATIONS; PRODUCTION/SCHEDULING—PLANNING (search for similar items in EconPapers)
Date: 2000
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Citations: View citations in EconPapers (8)

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