Using Simulation to Increase Efficiency in an Army Recruitment Office

Ofer Shtrichman, Rami Ben-Haim and Moshe A. Pollatschek
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Ofer Shtrichman: Department of Computer Science and Applied Mathematics, The Weizmann Institute of Science, Rehovot, Israel
Rami Ben-Haim: Israel Defense Forces
Moshe A. Pollatschek: Department of Industrial Engineering and Management, The Technion, Haifa, Israel

Interfaces, 2001, vol. 31, issue 4, 61-70

Abstract: The Israeli army used queuing analysis, simulation, and decision-support modeling to redesign its recruitment procedures. The analysis and simulation helped it to achieve significant savings and improvements in quality of service. Simulation was the key technique used to evaluate the various possible strategies, and it helped management to visualize their potential benefits. The application of these methods in the service sector, which deals with people rather than assembled parts, was the main challenge in this project.

Keywords: MILITARY—LOGISTICS; QUEUES—SIMULATION (search for similar items in EconPapers)
Date: 2001
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Persistent link: https://EconPapers.repec.org/RePEc:inm:orinte:v:31:y:2001:i:4:p:61-70

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