Practice Summary: ChemStation Embarks on a New Approach to Customer Delivery

Michael F. Gorman () and Tony Ball ()
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Michael F. Gorman: University of Dayton, Dayton, Ohio 45469
Tony Ball: ChemStation, Philadelphia, Pennsylvania 19335

Interfaces, 2015, vol. 45, issue 6, 567-571

Abstract: ChemStation, a cleaning-solutions company, recently embarked on a new delivery approach using telemetry to improve its customer inventory information. However, without a change in philosophy within ChemStation, the technology did not deliver the benefits anticipated. We developed a simple heuristic that allows the company to defer deliveries, effectively eliminating many deliveries and improving its economics. The improvement has led to a justification for a more sophisticated programmatic solution method.

Keywords: telemetry; safety stock; heuristic; distribution center; delivery scheduling; vehicle routing (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:inm:orinte:v:45:y:2015:i:6:p:567-571

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