Verizon Optimizes Work Center Locations to Reduce Installation and Repair Operations Costs

J. David Allen (), Roger L. Tobin () and Anthony Calderan ()
Additional contact information
J. David Allen: Verizon Business Analytics, Richardson, Texas 75082
Roger L. Tobin: Verizon Business Analytics, Waltham, Massachusetts 02451
Anthony Calderan: Verizon Global Real Estate Energy Management, Basking Ridge, New Jersey 07920

Interfaces, 2017, vol. 47, issue 2, 111-121

Abstract: The work of a telecommunications company involves installing, maintaining, and expanding its infrastructure, and requires many employees and vehicles located at work centers. These work centers serve as a home base for workers, provide a supply chain location for parts, supplies, and tools, provide parking for vehicles, and represent a significant cost of doing business. This paper addresses the problem of determining where Verizon should locate work centers and where it should assign technicians to provide appropriate service levels at the lowest overall cost. We also present our analysis process and the real-world lessons we learned. The implementation of optimized results we obtained provided Verizon with significant savings compared to its current operations.

Keywords: resource allocation; facilities and equipment planning; manpower planning; optimization; mixed-integer programming; network programming (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (2)

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