The Use of “Solutions” for Problem Identification

Robert J. Graham
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Robert J. Graham: The Busch Center, The Wharton School, University of Pennsylvania

Interfaces, 1976, vol. 7, issue 1, 63-65

Abstract: This paper describes a method which can be used to identify internal organizational type problems. The systems approach is assumed, necessitating a process designed to identify as many problem areas as possible before solutions are formulated. The argument presented here is that a solutions orientation is more natural than a systems orientation, such that people find it much easier to suggest solutions than to identify problems. Thus the task of the problem identifier is to collect the solutions offered and attempt to derive from the solutions a statement of the problem being addressed. In doing this it becomes necessary to have a problem area classification scheme as an aid. Such a scheme is presented as derived from an actual example; however, this scheme is not proported to be universally applicable. The process is quick, straightforward and the results should be of value to many organizations.

Date: 1976
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