Factors Affecting the Success and Failure of an Information System for Product Quality

Daniel Robey and Richard L. Zeller
Additional contact information
Daniel Robey: Florida International University, Tamiami Trail, Miami, Florida 33199
Richard L. Zeller: General Electric Company

Interfaces, 1978, vol. 8, issue 2, 70-75

Abstract: This paper analyzes the adoption and successful use of an information system by one department, and the rejection and failure of the same system in a similar department of the same company. Since the technical features of the system and the work performed are identical in both departments, the reasons for success and failure are traceable to organizational and human differences. Indeed, the technical features of the system studied are entirely irrelevant to the adoption and rejection of the system. In many studies of implementation, the MIS parameters are not well controlled or measured, and many types of organizations are studied together. In our study these sources of experimental error are controlled, thereby focusing attention on the individual, organizational, and process differences between the adopting and rejecting departments.

Date: 1978
References: Add references at CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://dx.doi.org/10.1287/inte.8.2.70 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:inm:orinte:v:8:y:1978:i:2:p:70-75

Access Statistics for this article

More articles in Interfaces from INFORMS Contact information at EDIRC.
Bibliographic data for series maintained by Chris Asher ().