Telephone Sales Manpower Planning at Qantas

Adel Gaballa and Wayne Pearce
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Adel Gaballa: Planning Department, Qantas Airways Limited, Sydney, Australia 2000
Wayne Pearce: Planning Department, Qantas Airways Limited, Sydney, Australia 2000

Interfaces, 1979, vol. 9, issue 3, 1-9

Abstract: When the traditional procedure for planning annual manpower requirements for the telephone sales reservation offices of Qantas Airways was replaced by a model utilizing queueing and integer linear programming techniques, savings in excess of US$235,000 were realized in staff reductions over a two-year period, and investigation into applications in several other Qantas service areas continues.Relationships of staff size to waiting time and service time are also evaluated.

Keywords: planning: corporate; production scheduling: work studies (search for similar items in EconPapers)
Date: 1979
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