The Rise and Fall of Taxi Club Management in New York

Thompson S. H. Teo (), Sheryl E. Kimes () and Zhiyi Yong ()
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Thompson S. H. Teo: School of Business, National University of Singapore, Singapore 119245;
Sheryl E. Kimes: School of Business, National University of Singapore, Singapore 119245; School of Hotel Administration, Cornell University, Ithaca, New York 14853;
Zhiyi Yong: Nanyang Technological University, Singapore 639798

INFORMS Transactions on Education, 2019, vol. 20, issue 1, 26-27

Abstract: This case provides an interesting example of a traditional business being disrupted by a new business based on the sharing economy. Taxi Club Management (TCM) was the largest taxi fleet in New York City and was doing well until Uber came along. The case traces the entry of Uber and the disruption to TCM’s business, resulting in the eventual bankruptcy of TCM.

Keywords: Taxi Club Management; Uber; taxi; service operations management; disruption; ride sharing; competition; change; value proposition; New York (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:inm:orited:v:20:y:2019:i:1:p:26-27

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