Workforce Scheduling for Airport Immigration on the Island of Tropical Paradise

Thomas C. Sharkey (), Steve Bublak (), Lisa Disselkamp () and Brittney Shkil ()
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Thomas C. Sharkey: Department of Industrial and Systems Engineering, Rensselaer Polytechnic Institute, Troy, New York 12180
Steve Bublak: Deloitte Platforms, Deloitte Consulting LLP, Pittsburgh, Pennsylvania 15222
Lisa Disselkamp: HR Transformation and Workforce Strategy and Insights, Deloitte Consulting LLP, McLean, Virginia 22102
Brittney Shkil: Government and Public Sector, Deloitte Consulting LLP, Boston, Massachusetts 02116

INFORMS Transactions on Education, 2020, vol. 20, issue 2, 90–92

Abstract: This case study focuses on modeling and analyzing the practices concerning the staffing of the immigration agency at the Island of Tropical Paradise International Airport (ITPIA), which is responsible for processing arriving passengers into the country. Immigration at ITPIA has engaged you to understand the trade-offs between the number of employees and the time passengers spend in the queue waiting to be processed by an immigrations employee. A specific overview of the current practices of this staffing and a discussion of the analysis required to be conducted is provided.

Keywords: workforce scheduling; OR practice; engineering curriculum (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:inm:orited:v:20:y:2020:i:2:p:90-92

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