Manufacturing & Service Operations Management

2011 - 2025

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Volume 27, issue 3, 2025

Call for Papers—Special Issue on Operations Management for Developing Economies pp. iv-v

Mahyar Eftekhar, Serguei Netessine and Yanchong Zheng

Diversion in Prescription Opioid Supply Chains: Evidence from the Drug Supply Chain Security Act pp. 679-699

Jingwen Yang and Anant Mishra

Unmasking Human Trafficking Risk in Commercial Sex Supply Chains with Machine Learning pp. 700-719

Pia Ramchandani, Hamsa Bastani and Emily Wyatt

Regularized Online Allocation Problems: Fairness and Beyond pp. 720-735

Santiago R. Balseiro, Haihao Lu and Vahab Mirrokni

Reducing Overdose Deaths and Mitigating County Disparities: Optimal Allocation of Substance Use Treatment Centers pp. 736-756

Matt Baucum, Matt Harris, Lawrence Kessler and Guanyi Lu

Incorporating Income Disparity and Utility Heterogeneity in Resource Allocation pp. 757-769

Siddharth Prakash Singh and Owen Q. Wu

Policy Optimization for Personalized Interventions in Behavioral Health pp. 770-788

Jackie Baek, Justin J. Boutilier, Vivek F. Farias, Jónas Oddur Jónasson and Erez Yoeli

Obligatory Responses to FDA Inspection Outcomes and Future Drug Shortages pp. 789-807

Yixin (Iris) Wang, George Ball, Gopesh Anand and Hyunwoo Park

Managing Flexible Capacity in Service Systems with Worker Shortages pp. 808-824

Yuting Yuan

Simultaneous vs. Sequential: Optimal Assortment Recommendation in Multistore Retailing pp. 825-842

Yicheng Liu, Xiao Alison Chen, Yan Liu and Zizhuo Wang

Dynamic Pricing and Bidding for Display Advertising Campaigns pp. 843-861

Narendra Agrawal, Sami Najafi-Asadolahi and Stephen A. Smith

Multichannel Advertising: Budget Allocation in the Presence of Spillover and Carryover Effects pp. 862-880

Huijun Chen, Ying-Ju Chen, Sung-Hyuk Park and Dongwook Shin

The Nonstationary Newsvendor with (and Without) Predictions pp. 881-896

Lin An, Andrew A. Li, Benjamin Moseley and R. Ravi

A Locational Demand Model for Bike-Sharing pp. 897-916

Ang Xu, Chiwei Yan, Chong Yang Goh and Patrick Jaillet

Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces pp. 917-934

Santiago Gallino, Nil Karacaoglu and Antonio Moreno

Trade Credit and Customer Portfolio Approach to Managing Cash Flow Variability pp. 935-954

Nikolay Osadchiy, William Schmidt and Jing Wu

Strategic Idling in Appointment Systems with Sequential Servers pp. 955-974

You Hui Goh, Zihao Li and Zhenzhen Yan

Dual Sourcing Under Internal and External Volatilities pp. 975-992

Awi Federgruen, Zhe Liu and Jiaqi Lu

Volume 27, issue 2, 2025

OM Forum—Barriers to Implementing Diversity, Equity, and Inclusion (DEI) Programs in Supply Chains: Lessons from Comparing Public and Private Firms pp. 339-353

Timofey Shalpegin, Tyson R. Browning and Ajay Kumar

A Manager and an AI Walk into a Bar: Does ChatGPT Make Biased Decisions Like We Do? pp. 354-368

Yang Chen, Samuel N. Kirshner, Anton Ovchinnikov, Meena Andiappan and Tracy Jenkin

Deep Policy Iteration with Integer Programming for Inventory Management pp. 369-388

Pavithra Harsha, Ashish Jagmohan, Jayant Kalagnanam, Brian Quanz and Divya Singhvi

Efficient Frontier and Applications in Product Offering and Pricing pp. 389-407

Chenxu Ke, Lijian Lu and Ruxian Wang

The Impact of Digitization on Print Book Sales: Analysis Using Genre Exposure Heterogeneity pp. 408-424

Siddhartha Sharma, Rahul Telang and Alejandro Zentner

Efficient Cloud Server Deployment Under Demand Uncertainty pp. 425-440

Rui Peng Liu, Konstantina Mellou, Evelyn Xiao-Yue Gong, Beibin Li, Thomas Coffee, Jeevan Pathuri, David Simchi-Levi and Ishai Menache

Buying Cheap: Brand Switching During Economic Distress and Its Disparate Impact on Consumers pp. 441-459

Shantanu Dutta, Divya Singhvi and Somya Singhvi

The Role of Route-Level Decisions in the Efficiency and Resilience of Airline Operations: Evidence from the Wright Amendment Repeal pp. 460-478

Vishal Ahuja, Yasin Alan and Mazhar Arıkan

Frame by Fame: Content Creation on Short Video-Format Platforms pp. 479-495

Abhishek Deshmane and Xabier Barriola

Choice Overload and the Long Tail: Consideration Sets and Purchases in Online Platforms pp. 496-515

Diego Aparicio, Drazen Prelec and Weiming Zhu

Structural Estimation of Attrition in a Last-Mile Delivery Platform: The Role of Driver Heterogeneity, Compensation, and Experience pp. 516-534

Lina Wang, Scott Webster and Elliot Rabinovich

Offline Feature-Based Pricing Under Censored Demand: A Causal Inference Approach pp. 535-553

Jingwen Tang, Zhengling Qi, Ethan Fang and Cong Shi

Experience Minimizes the Pull-to-Center Effect in Newsvendor Decisions pp. 554-568

Zuzana Brokesova, Cary Deck and Jana Peliova

How Does Flexibility Affect Environmental Performance? Evidence from the Power Generation Industry pp. 569-587

David F. Drake and Suresh Muthulingam

Laissez-Faire vs. Government Intervention: Implications of Regulation Preventing Nonauthorized Remanufacturing pp. 588-606

Gökçe Esenduran, Minyue Jin and Yu Zhou

Going the Distance: The Impact of Commute on Gender Diversity in Public Service pp. 607-623

Dawson Kaaua and Vanitha Virudachalam

Nurse Staffing Under Absenteeism: A Distributionally Robust Optimization Approach pp. 624-639

Minseok Ryu and Ruiwei Jiang

Multi-Armed Bandits with Endogenous Learning Curves: An Application to Split Liver Transplantation pp. 640-658

Yanhan (Savannah) Tang, Andrew Li, Alan Scheller-Wolf and Sridhar Tayur

Budget Disclosure in Crowdfunding: Information Asymmetry and Cost Transparency pp. 659-678

Wayne Fu, Guangzhi Shang and Xun Tong

Volume 27, issue 1, 2025

OM Forum—Operations Management Research: Relevance and Impact pp. 1-7

Jayashankar M. Swaminathan

OM Forum—Asset-Level Perspectives on the Clean Energy Transition pp. 8-20

Nicola Secomandi

An Integrated Approach to Improving Itinerary Completion in Coordinated Care Networks pp. 21-39

Yiqiu Liu, Pengyi Shi, Jonathan E. Helm, Mark P. Van Oyen, Lei Ying and Todd Hucshka

Telehealth in Acute Care: Pay Parity and Patient Access pp. 40-58

Özden Engin Çakıcı and Alex F. Mills

Multichannel Healthcare: Impact of Asynchronous Telemedicine Adoption on Patient Flow pp. 59-74

Sokol Tushe, Diwas Singh Kc, Hao Ding and Howa Yeung

Emergency Care Efficiency vs. Quality: Uncovering Hidden Consequences of Fast-Track Routing Decisions pp. 75-93

Shuai Hao, Zhankun Sun and Yuqian Xu

Green Disposable Packaging and Communication: The Implications of Bring-Your-Own-Container pp. 94-113

Yunlong Peng, Fei Gao and Jian Chen

Interplay Between Servicizing and Remanufacturing: Economic and Environmental Implications pp. 114-126

Xichen Sun, Tharanga Rajapakshe and Rogelio Oliva

Recycling Standards, Green Inventions, and Spillover: Evidence from California’s Electronic Waste Recycling Act (EWRA) pp. 127-146

Suvrat Dhanorkar and Suresh Muthulingam

Impact of Temporary Store Closures on Online Sales: Evidence from a Natural Experiment pp. 147-160

Ragıp Gürlek, Diwas Singh Kc and Paolo Letizia

Estimating Demand with Unobserved No-Purchases on Revenue-Managed Data pp. 161-180

Anran Li, Kalyan Talluri and Müge Tekin

Unveiling Regulatory Operations: A Data Set of the Determinants, Process, and Outcomes of Product Defect Investigations by the U.S. Automotive Safety Regulator pp. 181-199

Hoorsana Damavandi and Vivek Astvansh

Learning in Repeated Multiunit Pay-as-Bid Auctions pp. 200-229

Rigel Galgana and Negin Golrezaei

Bayesian Ensembles of Exponentially Smoothed Life-Cycle Forecasts pp. 230-248

Xiaojia Guo, Kenneth C. Lichtendahl and Yael Grushka-Cockayne

The Choice Overload Effect in Online Recommender Systems pp. 249-268

Xiaoyang Long, Jiankun Sun, Hengchen Dai, Dennis Zhang, Jianfeng Zhang, Yujie Chen, Haoyuan Hu and Binqiang Zhao

Information Provision from a Platform to Competing Sellers: The Role of Strategic Ambiguity pp. 269-286

Tal Avinadav, Tatyana Chernonog and Noam Shamir

Not All Lines Are Skipped Equally: An Experimental Investigation of Line-Sitting and Express Lines pp. 287-304

Abdullah Althenayyan, Sezer Ülkü, Luyi Yang and Shiliang Cui

Service Operations for Justice-on-Time: A Data-Driven Queueing Approach pp. 305-321

Nitin Bakshi, Jeunghyun Kim and Ramandeep S. Randhawa

Optimal Prototyping with Noisy Measurements pp. 322-338

Sreekumar Bhaskaran and Sanjiv Erat