Service Science

2009 - 2025

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Volume 17, issue 1, 2025

Dynamic Exception Points for Fair Liver Allocation pp. 1-17

Musa Eren Celdir, Mustafa Akan and Sridhar Tayur

Earnings Pressure and Corporate Social Responsibility Impression Management pp. 18-34

Chang Liu and Xiaoping Zhao

Could Auto Dealers Benefit from Vertical Media Platforms’ Encroachment? pp. 35-57

Fei Ye, Wenzhuo Li, Ying-Ju Chen, Lunhai Liang and Shuaijie Jiang

Does Negative Publicity Change Tourists’ Advocacy Intention on Online Hotel Websites? Searching for Answers from an Online Travel Agency Study pp. 58-70

Chih-Hui Hsiao, Kuan-Yang Chen, Shih-Shuo Yeh, Yi-Tsen Hsieh and Tzung-Cheng Huan

Call for Papers— Service Science Special Issue on Sustainability-Driven Service Innovations pp. 71-72

Vishal Agrawal and Luyi Gui

Volume 16, issue 4, 2024

Dine in or Takeout? Trends on Restaurant Service Demand amid the COVID-19 Pandemic pp. 241-271

Linxuan Shi and Zhengtian Xu

Reference Dependence in Queue Design and Pricing Strategies pp. 272-296

Jian Liu, Yongpin Zhou, Jian Chen and Peng Li

Contract Theory-Based Collection, Updating, and Packaging Combination Strategies in Data Trading pp. 297-318

Axun Xing, Haiyan Wang, Bei Bian and Xinxin Guo

Understanding the Determinants of Secondhand Goods Buying Decisions: A Young Adult Consumers’ Perspective pp. 319-331

Abdul Bashiru Jibril, John Amoah, Sulemana Bankuoru Egala and Michael Amponsah Odei

Can Lawyers’ Facial Attractiveness Increase the Popularity or Customer Satisfaction? An Example of Expert Q&A Services pp. 332-348

Ya-Ling Chiu, Jying-Nan Wang and Yuan-Teng Hsu

Call for Papers: Special Issue on Service Engineering: Data-Driven Service Design and Optimization pp. 351-352

Opher Baron, Arik Senderovich and Desheng (Dash) Wu

Volume 16, issue 3, 2024

The Effects of Homegrown Rule on Efficiency of Sports Teams: Evidence from the English Premier League pp. 143-154

Seung Min Shin, Kyunghwa Chung and Changhee Kim

Cross-Site and Cross-Generation Knowledge Transfer in High-Tech After-Sales Service pp. 155-171

F. S. Zijlstra, A. A. Alblas and F. Langerak

Improving Hotels’ Operational Efficiency Through ESG Investment: A Risk Management Perspective pp. 172-183

Kyunghwa Chung, Lan Thi Mai Nguyen and Dung Thi Thuy Nguyen

Jam in the Tunnel: On Urban Freight Tunnels, Their Operational Scheduling, and Unused Transport Capacity pp. 184-201

Nils Boysen, Dirk Briskorn, Johannes Rupp and Stefan Schwerdfeger

Data Sharing Between Firms and Social Planners: An Economic Analysis of Regulation, Privacy, and Competition pp. 202-222

Ayesha Arora and Tarun Jain

On the Importance of Service Parts When Taking Commonality and Reliability Decisions pp. 223-240

Joni Driessen, Joachim Arts and Geert-Jan van Houtum

Volume 16, issue 2, 2024

Service Science/Stochastic Systems Joint Special Issue pp. 69-69

Saif Benjaafar and Shane G. Henderson

Can Customer Arrival Rates Be Modelled by Sine Waves? pp. 70-84

Ningyuan Chen, Ragıp Gürlek, Donald K. K. Lee and Haipeng Shen

Analysis of Real-Time Order Fulfillment Policies: When to Dispatch a Batch? pp. 85-106

Natarajan Gautam and Joseph Geunes

Space Booking with Multistage Online VCG Mechanism: A Simulation Study Toward Practical Application pp. 107-123

Bingxin Du, Nariaki Nishino and Koji Kimita

Cyber Insurance and Post-Breach Services: A Normative Analysis pp. 124-141

Wendy Hui, Kai-Lung Hui and Wei T. Yue

Call for Papers: Service Science Special Issue on the Impact of AI on Service Design and Delivery pp. 142-142

Maxime Cohen, Tinglong Dai and Beibei Li

Volume 16, issue 1, 2024

Transportation-Enabled Services: Concept, Framework, and Research Opportunities pp. 1-21

Niels Agatz, Soo-Haeng Cho, Hao Sun and Hai Wang

The Dual Effects of Team Contest Design on On-Demand Service Work Schedules pp. 22-41

Tingting Dong, Xiaotong Sun, Qi Luo, Jian Wang and Yafeng Yin

B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews pp. 42-54

Mengke Jia, Hak-Seon Kim and Shuting Tao

Exploring Customer Citizenship Behavior Through Customer–Organization Identification pp. 55-68

Lishan Xie, Wenxuan Zhang, Xinhua Guan and Tzung-Cheng Huan

Volume 15, issue 4, 2023

Can Third-Party Sellers Benefit from a Platform’s Entry to the Market? pp. 233-249

Yiting Deng, Christopher S. Tang, Wei Wang and Onesun Steve Yoo

Competitive Bundling and Offer Design in a Symmetric Bertrand Duopoly pp. 250-265

Guillaume Roels, Araz Khodabakhshian and Uday S. Karmarkar

Exploring the New Frontier: Decentralized Financial Services pp. 266-282

Enric Junqué de Fortuny and Yifei Zhang

The Impact of Healthcare Delivery Complexity on Practices for Clinical Quality Improvement: A Case of Healthcare Workers’ Hand Hygiene Compliance pp. 283-301

Wenlin Chen, Chung-Li Tseng and Cynthia Tseng

Volume 15, issue 3, 2023

Product Design Enhancement for Fashion Retailing pp. 157-171

Yiwei Wang, Vidyanand Choudhary and Shuya Yin

How Firm Strategies Affect Consumer Biases in Online Reviews pp. 172-187

Frances Xinhua Wang and Chris Anderson

Health and Economic Impacts of Lockdown Policies in the Early Stage of COVID-19 in the United States pp. 188-211

Alireza Boloori and Soroush Saghafian

After-Sales Services During an Asset’s Lifetime: Collaborative Planning of System Upgrades pp. 212-232

Fiona Sloothaak, Alp Akçay, Geert-Jan van Houtum and Matthieu van der Heijden

Volume 15, issue 2, 2023

Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions pp. 79-91

Ningyuan Chen and Ming Hu

Peak-Hour Pricing Under Negative Externality: Impact of Customer Flexibility and Competitive Asymmetry pp. 92-106

Christopher S. Tang, Onesun Steve Yoo and Yufei Huang

Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation pp. 107-128

Yinxing Li, Aijing Xing and Nobuhiko Terui

The Impact of Bundled Payment on Hospital Operations pp. 129-155

Yiming Fan, Jingqi Wang, Jingui Xie, Yugang Yu and Liqing Cao

Volume 15, issue 1, 2023

An Incentive Mechanism for Private Parking-Sharing Programs in an Imperfect Information Setting pp. 3-21

Pengyu Yan, Xiaoqiang Cai, Feng Chu, Debing Ni and Heng He

Feeding the Nation—Dynamic Customer Contacting for E-Fulfillment in Times of Crisis pp. 22-40

Jonas Schwamberger, Moritz Fleischmann and Arne Strauss

Personal Shopper Systems in Last-Mile Logistics pp. 41-57

Jelmer Pier van der Gaast and Alp Muzaffer Arslan

Station-Based or Free-Floating? An Integrated Carsharing System with Dual Service Types pp. 58-76

Hua Ke and Yutong Mo

Volume 14, issue 4, 2022

Adaptive Design of Personalized Dose-Finding Clinical Trials pp. 273-291

Saeid Delshad and Amin Khademi

Free Add-Ons in Services pp. 292-306

Pin Gao, Xingyu Fu, Haoyu Liu and Ying-Ju Chen

Cross-Channel Integration and Customer Experience in Omnichannel Retail Services pp. 307-317

Kyunghwa Chung, Kyung Wha Oh and Minjeong Kim

Adoption Factors of Digital Services—A Systematic Literature Review pp. 318-350

Moritz Paulus, Slawka Jordanow and Jan Andre Millemann

Volume 14, issue 3, 2022

A Newsvendor Approach to Design of Surgical Preference Cards pp. 213-230

Berk Görgülü and Vahid Sarhangian

Revenue Management of Group Service Considering Different Quality Levels and Stochastic Customer Patience pp. 231-253

Xuxun Lin and Haiyan Wang

Types of Consumer Operant Resources and Co-creation in Dialogical Service Relationships pp. 254-271

Berna Tarı Kasnakoğlu, Yunus Kalender and Hatice Gökkaya

Volume 14, issue 2, 2022

How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-19 pp. 77-89

Cristina Mele, Marialuisa Marzullo, Swapnil Morande and Tiziana Russo Spena

Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic pp. 90-109

Susana Mondschein, Marcelo Olivares, Fernando Ordóñez, Daniel Schwartz, Andres Weintraub, Ignacio Torres-Ulloa, Cristian Aguayo and Gianpiero Canessa

Embedding Isolation, Contact Tracing, and Quarantine in Transmission Dynamics of the Coronavirus Epidemic—A Case Study of COVID-19 in Wuhan pp. 110-120

Miao Yu and Zhongsheng Hua

The Impact of the COVID-19 Pandemic on Restaurant Resilience: Lessons, Generalizations, and Ideas for Future Research pp. 121-138

Kate Karniouchina, Kumar Sarangee, Carol Theokary and Raoul Kübler

Partner with a Third-Party Delivery Service or Not? A Prediction-and-Decision Tool for Restaurants Facing Takeout Demand Surges During a Pandemic pp. 139-155

Huiwen Jia, Siqian Shen, Jorge Alberto Ramírez García and Cong Shi

Service Supply Chain Fit: Consistency Between Operant Resources and Service Supply Chains pp. 156-178

Raveen R. Menon, Tarikere T. Niranjan and Dayna Simpson

The Effects of COVID-19 on the Adoption of “On-the-Shelf Technologies”: Virtual Dressing Room Software and the Expected Rise of Third-Party Reverse-Logistics pp. 179-194

Amir Heiman, Thomas Reardon and David Zilberman

Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future pp. 195-212

Matthew C. Walsman

Volume 14, issue 1, 2022

Frontiers in Service Science: Integrating ESG Measures and Supply Chain Management: Research Opportunities in the Postpandemic Era pp. 1-12

Tinglong Dai and Christopher Tang

Optimal Pooling, Batching, and Pasteurizing of Donor Human Milk pp. 13-34

Ruichen Sun, Lisa M. Maillart, Silviya Valeva, Andrew J. Schaefer and Shaina Starks

Dynamic Rebalancing Strategy in Free-Float Bicycle Sharing Systems: Orbit Queues and Two-Sided Matching pp. 35-59

Zhi Pei, Xu Dai, Tianzong Yu, Lu Zhao and Qiao-Chu He

Linking Customization Capability with CRM Technology Adoption and Strategic Alignment pp. 60-75

Hung-Tai Tsou