Service Science

2009 - 2025

From INFORMS
Contact information at EDIRC.
Bibliographic data for series maintained by Chris Asher ().

Access Statistics for this journal.
Is something missing from the series or not right? See the RePEc data check for the archive and series.

Volume 17, issue 4, 2025

Call for Papers— Service Science Special Issue on People-Centric Retail and Last-Mile Services pp. iii-iv

Alexander Hübner, Fredrik Eng-Larsson and Robert Rooderkerk

Service Bundle Sizing and Pricing for Mobility Services: Incorporating Elastic Demand and Fleet Operations pp. 127-148

Qingyang Xiao and Jee Eun Kang

Product Line Design and Dispatch Strategy on Home Service Platforms pp. 149-167

Hui Xiong, Ying-Ju Chen and Lu Hsiao

The Impact of Chapter Progress Bars on Purchase Intention in Video-Based Influencer Marketing: Consumer Impatience Perspective pp. 168-189

Bo Yang, Zhe Zhang and Xiucheng Fan

Volume 17, issue 2-3, 2025

Introduction to Service Science Special Section on Navigating the Use of Technology in Service Marketing pp. 73-73

Haitao (Tony) Cui, Alison Jing Xu and Ting Zhu

Psychological Distance and Algorithm Aversion: Congruency and Advisor Confidence pp. 74-91

Samuel N. Kirshner

Collaboration Between an Airline and Railways to Reduce the Cancellation-Risk of Waitlisted Passengers and Improve Seat Utilization pp. 92-110

Vinay Ramani and Felix Papier

Clothing Consumers’ Aesthetic Preferences and Sustainable Marketing Model System Based on Kansei Engineering pp. 111-126

Baoru Ge, Yang Yang Zhu, Can Cui and Meng Liu

Volume 17, issue 1, 2025

Dynamic Exception Points for Fair Liver Allocation pp. 1-17

Musa Eren Celdir, Mustafa Akan and Sridhar Tayur

Earnings Pressure and Corporate Social Responsibility Impression Management pp. 18-34

Chang Liu and Xiaoping Zhao

Could Auto Dealers Benefit from Vertical Media Platforms’ Encroachment? pp. 35-57

Fei Ye, Wenzhuo Li, Ying-Ju Chen, Lunhai Liang and Shuaijie Jiang

Does Negative Publicity Change Tourists’ Advocacy Intention on Online Hotel Websites? Searching for Answers from an Online Travel Agency Study pp. 58-70

Chih-Hui Hsiao, Kuan-Yang Chen, Shih-Shuo Yeh, Yi-Tsen Hsieh and Tzung-Cheng Huan

Call for Papers— Service Science Special Issue on Sustainability-Driven Service Innovations pp. 71-72

Vishal Agrawal and Luyi Gui

Volume 16, issue 4, 2024

Dine in or Takeout? Trends on Restaurant Service Demand amid the COVID-19 Pandemic pp. 241-271

Linxuan Shi and Zhengtian Xu

Reference Dependence in Queue Design and Pricing Strategies pp. 272-296

Jian Liu, Yongpin Zhou, Jian Chen and Peng Li

Contract Theory-Based Collection, Updating, and Packaging Combination Strategies in Data Trading pp. 297-318

Axun Xing, Haiyan Wang, Bei Bian and Xinxin Guo

Understanding the Determinants of Secondhand Goods Buying Decisions: A Young Adult Consumers’ Perspective pp. 319-331

Abdul Bashiru Jibril, John Amoah, Sulemana Bankuoru Egala and Michael Amponsah Odei

Can Lawyers’ Facial Attractiveness Increase the Popularity or Customer Satisfaction? An Example of Expert Q&A Services pp. 332-348

Ya-Ling Chiu, Jying-Nan Wang and Yuan-Teng Hsu

Call for Papers: Special Issue on Service Engineering: Data-Driven Service Design and Optimization pp. 351-352

Opher Baron, Arik Senderovich and Desheng (Dash) Wu

Volume 16, issue 3, 2024

The Effects of Homegrown Rule on Efficiency of Sports Teams: Evidence from the English Premier League pp. 143-154

Seung Min Shin, Kyunghwa Chung and Changhee Kim

Cross-Site and Cross-Generation Knowledge Transfer in High-Tech After-Sales Service pp. 155-171

F. S. Zijlstra, A. A. Alblas and F. Langerak

Improving Hotels’ Operational Efficiency Through ESG Investment: A Risk Management Perspective pp. 172-183

Kyunghwa Chung, Lan Thi Mai Nguyen and Dung Thi Thuy Nguyen

Jam in the Tunnel: On Urban Freight Tunnels, Their Operational Scheduling, and Unused Transport Capacity pp. 184-201

Nils Boysen, Dirk Briskorn, Johannes Rupp and Stefan Schwerdfeger

Data Sharing Between Firms and Social Planners: An Economic Analysis of Regulation, Privacy, and Competition pp. 202-222

Ayesha Arora and Tarun Jain

On the Importance of Service Parts When Taking Commonality and Reliability Decisions pp. 223-240

Joni Driessen, Joachim Arts and Geert-Jan van Houtum

Volume 16, issue 2, 2024

Service Science/Stochastic Systems Joint Special Issue pp. 69-69

Saif Benjaafar and Shane G. Henderson

Can Customer Arrival Rates Be Modelled by Sine Waves? pp. 70-84

Ningyuan Chen, Ragıp Gürlek, Donald K. K. Lee and Haipeng Shen

Analysis of Real-Time Order Fulfillment Policies: When to Dispatch a Batch? pp. 85-106

Natarajan Gautam and Joseph Geunes

Space Booking with Multistage Online VCG Mechanism: A Simulation Study Toward Practical Application pp. 107-123

Bingxin Du, Nariaki Nishino and Koji Kimita

Cyber Insurance and Post-Breach Services: A Normative Analysis pp. 124-141

Wendy Hui, Kai-Lung Hui and Wei T. Yue

Call for Papers: Service Science Special Issue on the Impact of AI on Service Design and Delivery pp. 142-142

Maxime Cohen, Tinglong Dai and Beibei Li

Volume 16, issue 1, 2024

Transportation-Enabled Services: Concept, Framework, and Research Opportunities pp. 1-21

Niels Agatz, Soo-Haeng Cho, Hao Sun and Hai Wang

The Dual Effects of Team Contest Design on On-Demand Service Work Schedules pp. 22-41

Tingting Dong, Xiaotong Sun, Qi Luo, Jian Wang and Yafeng Yin

B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews pp. 42-54

Mengke Jia, Hak-Seon Kim and Shuting Tao

Exploring Customer Citizenship Behavior Through Customer–Organization Identification pp. 55-68

Lishan Xie, Wenxuan Zhang, Xinhua Guan and Tzung-Cheng Huan

Volume 15, issue 4, 2023

Can Third-Party Sellers Benefit from a Platform’s Entry to the Market? pp. 233-249

Yiting Deng, Christopher S. Tang, Wei Wang and Onesun Steve Yoo

Competitive Bundling and Offer Design in a Symmetric Bertrand Duopoly pp. 250-265

Guillaume Roels, Araz Khodabakhshian and Uday S. Karmarkar

Exploring the New Frontier: Decentralized Financial Services pp. 266-282

Enric Junqué de Fortuny and Yifei Zhang

The Impact of Healthcare Delivery Complexity on Practices for Clinical Quality Improvement: A Case of Healthcare Workers’ Hand Hygiene Compliance pp. 283-301

Wenlin Chen, Chung-Li Tseng and Cynthia Tseng

Volume 15, issue 3, 2023

Product Design Enhancement for Fashion Retailing pp. 157-171

Yiwei Wang, Vidyanand Choudhary and Shuya Yin

How Firm Strategies Affect Consumer Biases in Online Reviews pp. 172-187

Frances Xinhua Wang and Chris Anderson

Health and Economic Impacts of Lockdown Policies in the Early Stage of COVID-19 in the United States pp. 188-211

Alireza Boloori and Soroush Saghafian

After-Sales Services During an Asset’s Lifetime: Collaborative Planning of System Upgrades pp. 212-232

Fiona Sloothaak, Alp Akçay, Geert-Jan van Houtum and Matthieu van der Heijden

Volume 15, issue 2, 2023

Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions pp. 79-91

Ningyuan Chen and Ming Hu

Peak-Hour Pricing Under Negative Externality: Impact of Customer Flexibility and Competitive Asymmetry pp. 92-106

Christopher S. Tang, Onesun Steve Yoo and Yufei Huang

Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation pp. 107-128

Yinxing Li, Aijing Xing and Nobuhiko Terui

The Impact of Bundled Payment on Hospital Operations pp. 129-155

Yiming Fan, Jingqi Wang, Jingui Xie, Yugang Yu and Liqing Cao

Volume 15, issue 1, 2023

An Incentive Mechanism for Private Parking-Sharing Programs in an Imperfect Information Setting pp. 3-21

Pengyu Yan, Xiaoqiang Cai, Feng Chu, Debing Ni and Heng He

Feeding the Nation—Dynamic Customer Contacting for E-Fulfillment in Times of Crisis pp. 22-40

Jonas Schwamberger, Moritz Fleischmann and Arne Strauss

Personal Shopper Systems in Last-Mile Logistics pp. 41-57

Jelmer Pier van der Gaast and Alp Muzaffer Arslan

Station-Based or Free-Floating? An Integrated Carsharing System with Dual Service Types pp. 58-76

Hua Ke and Yutong Mo