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Service Science

2009 - 2024

From INFORMS
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Bibliographic data for series maintained by Chris Asher ().

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Volume 16, issue 4, 2024

Dine in or Takeout? Trends on Restaurant Service Demand amid the COVID-19 Pandemic pp. 241-271 Downloads
Linxuan Shi and Zhengtian Xu
Reference Dependence in Queue Design and Pricing Strategies pp. 272-296 Downloads
Jian Liu, Yongpin Zhou, Jian Chen and Peng Li
Contract Theory-Based Collection, Updating, and Packaging Combination Strategies in Data Trading pp. 297-318 Downloads
Axun Xing, Haiyan Wang, Bei Bian and Xinxin Guo
Understanding the Determinants of Secondhand Goods Buying Decisions: A Young Adult Consumers’ Perspective pp. 319-331 Downloads
Abdul Bashiru Jibril, John Amoah, Sulemana Bankuoru Egala and Michael Amponsah Odei
Can Lawyers’ Facial Attractiveness Increase the Popularity or Customer Satisfaction? An Example of Expert Q&A Services pp. 332-348 Downloads
Ya-Ling Chiu, Jying-Nan Wang and Yuan-Teng Hsu
Call for Papers: Special Issue on Service Engineering: Data-Driven Service Design and Optimization pp. 351-352 Downloads
Opher Baron, Arik Senderovich and Desheng (Dash) Wu

Volume 16, issue 3, 2024

The Effects of Homegrown Rule on Efficiency of Sports Teams: Evidence from the English Premier League pp. 143-154 Downloads
Seung Min Shin, Kyunghwa Chung and Changhee Kim
Cross-Site and Cross-Generation Knowledge Transfer in High-Tech After-Sales Service pp. 155-171 Downloads
F. S. Zijlstra, A. A. Alblas and F. Langerak
Improving Hotels’ Operational Efficiency Through ESG Investment: A Risk Management Perspective pp. 172-183 Downloads
Kyunghwa Chung, Lan Thi Mai Nguyen and Dung Thi Thuy Nguyen
Jam in the Tunnel: On Urban Freight Tunnels, Their Operational Scheduling, and Unused Transport Capacity pp. 184-201 Downloads
Nils Boysen, Dirk Briskorn, Johannes Rupp and Stefan Schwerdfeger
Data Sharing Between Firms and Social Planners: An Economic Analysis of Regulation, Privacy, and Competition pp. 202-222 Downloads
Ayesha Arora and Tarun Jain
On the Importance of Service Parts When Taking Commonality and Reliability Decisions pp. 223-240 Downloads
Joni Driessen, Joachim Arts and Geert-Jan van Houtum

Volume 16, issue 2, 2024

Service Science/Stochastic Systems Joint Special Issue pp. 69-69 Downloads
Saif Benjaafar and Shane G. Henderson
Can Customer Arrival Rates Be Modelled by Sine Waves? pp. 70-84 Downloads
Ningyuan Chen, Ragıp Gürlek, Donald K. K. Lee and Haipeng Shen
Analysis of Real-Time Order Fulfillment Policies: When to Dispatch a Batch? pp. 85-106 Downloads
Natarajan Gautam and Joseph Geunes
Space Booking with Multistage Online VCG Mechanism: A Simulation Study Toward Practical Application pp. 107-123 Downloads
Bingxin Du, Nariaki Nishino and Koji Kimita
Cyber Insurance and Post-Breach Services: A Normative Analysis pp. 124-141 Downloads
Wendy Hui, Kai-Lung Hui and Wei T. Yue
Call for Papers: Service Science Special Issue on the Impact of AI on Service Design and Delivery pp. 142-142 Downloads
Maxime Cohen, Tinglong Dai and Beibei Li

Volume 16, issue 1, 2024

Transportation-Enabled Services: Concept, Framework, and Research Opportunities pp. 1-21 Downloads
Niels Agatz, Soo-Haeng Cho, Hao Sun and Hai Wang
The Dual Effects of Team Contest Design on On-Demand Service Work Schedules pp. 22-41 Downloads
Tingting Dong, Xiaotong Sun, Qi Luo, Jian Wang and Yafeng Yin
B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews pp. 42-54 Downloads
Mengke Jia, Hak-Seon Kim and Shuting Tao
Exploring Customer Citizenship Behavior Through Customer–Organization Identification pp. 55-68 Downloads
Lishan Xie, Wenxuan Zhang, Xinhua Guan and Tzung-Cheng Huan

Volume 15, issue 4, 2023

Can Third-Party Sellers Benefit from a Platform’s Entry to the Market? pp. 233-249 Downloads
Yiting Deng, Christopher S. Tang, Wei Wang and Onesun Steve Yoo
Competitive Bundling and Offer Design in a Symmetric Bertrand Duopoly pp. 250-265 Downloads
Guillaume Roels, Araz Khodabakhshian and Uday S. Karmarkar
Exploring the New Frontier: Decentralized Financial Services pp. 266-282 Downloads
Enric Junqué de Fortuny and Yifei Zhang
The Impact of Healthcare Delivery Complexity on Practices for Clinical Quality Improvement: A Case of Healthcare Workers’ Hand Hygiene Compliance pp. 283-301 Downloads
Wenlin Chen, Chung-Li Tseng and Cynthia Tseng

Volume 15, issue 3, 2023

Product Design Enhancement for Fashion Retailing pp. 157-171 Downloads
Yiwei Wang, Vidyanand Choudhary and Shuya Yin
How Firm Strategies Affect Consumer Biases in Online Reviews pp. 172-187 Downloads
Frances Xinhua Wang and Chris Anderson
Health and Economic Impacts of Lockdown Policies in the Early Stage of COVID-19 in the United States pp. 188-211 Downloads
Alireza Boloori and Soroush Saghafian
After-Sales Services During an Asset’s Lifetime: Collaborative Planning of System Upgrades pp. 212-232 Downloads
Fiona Sloothaak, Alp Akçay, Geert-Jan van Houtum and Matthieu van der Heijden

Volume 15, issue 2, 2023

Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions pp. 79-91 Downloads
Ningyuan Chen and Ming Hu
Peak-Hour Pricing Under Negative Externality: Impact of Customer Flexibility and Competitive Asymmetry pp. 92-106 Downloads
Christopher S. Tang, Onesun Steve Yoo and Yufei Huang
Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation pp. 107-128 Downloads
Yinxing Li, Aijing Xing and Nobuhiko Terui
The Impact of Bundled Payment on Hospital Operations pp. 129-155 Downloads
Yiming Fan, Jingqi Wang, Jingui Xie, Yugang Yu and Liqing Cao

Volume 15, issue 1, 2023

An Incentive Mechanism for Private Parking-Sharing Programs in an Imperfect Information Setting pp. 3-21 Downloads
Pengyu Yan, Xiaoqiang Cai, Feng Chu, Debing Ni and Heng He
Feeding the Nation—Dynamic Customer Contacting for E-Fulfillment in Times of Crisis pp. 22-40 Downloads
Jonas Schwamberger, Moritz Fleischmann and Arne Strauss
Personal Shopper Systems in Last-Mile Logistics pp. 41-57 Downloads
Jelmer Pier van der Gaast and Alp Muzaffer Arslan
Station-Based or Free-Floating? An Integrated Carsharing System with Dual Service Types pp. 58-76 Downloads
Hua Ke and Yutong Mo

Volume 14, issue 4, 2022

Adaptive Design of Personalized Dose-Finding Clinical Trials pp. 273-291 Downloads
Saeid Delshad and Amin Khademi
Free Add-Ons in Services pp. 292-306 Downloads
Pin Gao, Xingyu Fu, Haoyu Liu and Ying-Ju Chen
Cross-Channel Integration and Customer Experience in Omnichannel Retail Services pp. 307-317 Downloads
Kyunghwa Chung, Kyung Wha Oh and Minjeong Kim
Adoption Factors of Digital Services—A Systematic Literature Review pp. 318-350 Downloads
Moritz Paulus, Slawka Jordanow and Jan Andre Millemann

Volume 14, issue 3, 2022

A Newsvendor Approach to Design of Surgical Preference Cards pp. 213-230 Downloads
Berk Görgülü and Vahid Sarhangian
Revenue Management of Group Service Considering Different Quality Levels and Stochastic Customer Patience pp. 231-253 Downloads
Xuxun Lin and Haiyan Wang
Types of Consumer Operant Resources and Co-creation in Dialogical Service Relationships pp. 254-271 Downloads
Berna Tarı Kasnakoğlu, Yunus Kalender and Hatice Gökkaya

Volume 14, issue 2, 2022

How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-19 pp. 77-89 Downloads
Cristina Mele, Marialuisa Marzullo, Swapnil Morande and Tiziana Russo Spena
Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic pp. 90-109 Downloads
Susana Mondschein, Marcelo Olivares, Fernando Ordóñez, Daniel Schwartz, Andres Weintraub, Ignacio Torres-Ulloa, Cristian Aguayo and Gianpiero Canessa
Embedding Isolation, Contact Tracing, and Quarantine in Transmission Dynamics of the Coronavirus Epidemic—A Case Study of COVID-19 in Wuhan pp. 110-120 Downloads
Miao Yu and Zhongsheng Hua
The Impact of the COVID-19 Pandemic on Restaurant Resilience: Lessons, Generalizations, and Ideas for Future Research pp. 121-138 Downloads
Kate Karniouchina, Kumar Sarangee, Carol Theokary and Raoul Kübler
Partner with a Third-Party Delivery Service or Not? A Prediction-and-Decision Tool for Restaurants Facing Takeout Demand Surges During a Pandemic pp. 139-155 Downloads
Huiwen Jia, Siqian Shen, Jorge Alberto Ramírez García and Cong Shi
Service Supply Chain Fit: Consistency Between Operant Resources and Service Supply Chains pp. 156-178 Downloads
Raveen R. Menon, Tarikere T. Niranjan and Dayna Simpson
The Effects of COVID-19 on the Adoption of “On-the-Shelf Technologies”: Virtual Dressing Room Software and the Expected Rise of Third-Party Reverse-Logistics pp. 179-194 Downloads
Amir Heiman, Thomas Reardon and David Zilberman
Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future pp. 195-212 Downloads
Matthew C. Walsman

Volume 14, issue 1, 2022

Frontiers in Service Science: Integrating ESG Measures and Supply Chain Management: Research Opportunities in the Postpandemic Era pp. 1-12 Downloads
Tinglong Dai and Christopher Tang
Optimal Pooling, Batching, and Pasteurizing of Donor Human Milk pp. 13-34 Downloads
Ruichen Sun, Lisa M. Maillart, Silviya Valeva, Andrew J. Schaefer and Shaina Starks
Dynamic Rebalancing Strategy in Free-Float Bicycle Sharing Systems: Orbit Queues and Two-Sided Matching pp. 35-59 Downloads
Zhi Pei, Xu Dai, Tianzong Yu, Lu Zhao and Qiao-Chu He
Linking Customization Capability with CRM Technology Adoption and Strategic Alignment pp. 60-75 Downloads
Hung-Tai Tsou
Page updated 2025-03-31