Service Science
2009 - 2024
From INFORMS Contact information at EDIRC. Bibliographic data for series maintained by Chris Asher (). Access Statistics for this journal.
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Volume 16, issue 4, 2024
- Dine in or Takeout? Trends on Restaurant Service Demand amid the COVID-19 Pandemic pp. 241-271

- Linxuan Shi and Zhengtian Xu
- Reference Dependence in Queue Design and Pricing Strategies pp. 272-296

- Jian Liu, Yongpin Zhou, Jian Chen and Peng Li
- Contract Theory-Based Collection, Updating, and Packaging Combination Strategies in Data Trading pp. 297-318

- Axun Xing, Haiyan Wang, Bei Bian and Xinxin Guo
- Understanding the Determinants of Secondhand Goods Buying Decisions: A Young Adult Consumers’ Perspective pp. 319-331

- Abdul Bashiru Jibril, John Amoah, Sulemana Bankuoru Egala and Michael Amponsah Odei
- Can Lawyers’ Facial Attractiveness Increase the Popularity or Customer Satisfaction? An Example of Expert Q&A Services pp. 332-348

- Ya-Ling Chiu, Jying-Nan Wang and Yuan-Teng Hsu
- Call for Papers: Special Issue on Service Engineering: Data-Driven Service Design and Optimization pp. 351-352

- Opher Baron, Arik Senderovich and Desheng (Dash) Wu
Volume 16, issue 3, 2024
- The Effects of Homegrown Rule on Efficiency of Sports Teams: Evidence from the English Premier League pp. 143-154

- Seung Min Shin, Kyunghwa Chung and Changhee Kim
- Cross-Site and Cross-Generation Knowledge Transfer in High-Tech After-Sales Service pp. 155-171

- F. S. Zijlstra, A. A. Alblas and F. Langerak
- Improving Hotels’ Operational Efficiency Through ESG Investment: A Risk Management Perspective pp. 172-183

- Kyunghwa Chung, Lan Thi Mai Nguyen and Dung Thi Thuy Nguyen
- Jam in the Tunnel: On Urban Freight Tunnels, Their Operational Scheduling, and Unused Transport Capacity pp. 184-201

- Nils Boysen, Dirk Briskorn, Johannes Rupp and Stefan Schwerdfeger
- Data Sharing Between Firms and Social Planners: An Economic Analysis of Regulation, Privacy, and Competition pp. 202-222

- Ayesha Arora and Tarun Jain
- On the Importance of Service Parts When Taking Commonality and Reliability Decisions pp. 223-240

- Joni Driessen, Joachim Arts and Geert-Jan van Houtum
Volume 16, issue 2, 2024
- Service Science/Stochastic Systems Joint Special Issue pp. 69-69

- Saif Benjaafar and Shane G. Henderson
- Can Customer Arrival Rates Be Modelled by Sine Waves? pp. 70-84

- Ningyuan Chen, Ragıp Gürlek, Donald K. K. Lee and Haipeng Shen
- Analysis of Real-Time Order Fulfillment Policies: When to Dispatch a Batch? pp. 85-106

- Natarajan Gautam and Joseph Geunes
- Space Booking with Multistage Online VCG Mechanism: A Simulation Study Toward Practical Application pp. 107-123

- Bingxin Du, Nariaki Nishino and Koji Kimita
- Cyber Insurance and Post-Breach Services: A Normative Analysis pp. 124-141

- Wendy Hui, Kai-Lung Hui and Wei T. Yue
- Call for Papers: Service Science Special Issue on the Impact of AI on Service Design and Delivery pp. 142-142

- Maxime Cohen, Tinglong Dai and Beibei Li
Volume 16, issue 1, 2024
- Transportation-Enabled Services: Concept, Framework, and Research Opportunities pp. 1-21

- Niels Agatz, Soo-Haeng Cho, Hao Sun and Hai Wang
- The Dual Effects of Team Contest Design on On-Demand Service Work Schedules pp. 22-41

- Tingting Dong, Xiaotong Sun, Qi Luo, Jian Wang and Yafeng Yin
- B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews pp. 42-54

- Mengke Jia, Hak-Seon Kim and Shuting Tao
- Exploring Customer Citizenship Behavior Through Customer–Organization Identification pp. 55-68

- Lishan Xie, Wenxuan Zhang, Xinhua Guan and Tzung-Cheng Huan
Volume 15, issue 4, 2023
- Can Third-Party Sellers Benefit from a Platform’s Entry to the Market? pp. 233-249

- Yiting Deng, Christopher S. Tang, Wei Wang and Onesun Steve Yoo
- Competitive Bundling and Offer Design in a Symmetric Bertrand Duopoly pp. 250-265

- Guillaume Roels, Araz Khodabakhshian and Uday S. Karmarkar
- Exploring the New Frontier: Decentralized Financial Services pp. 266-282

- Enric Junqué de Fortuny and Yifei Zhang
- The Impact of Healthcare Delivery Complexity on Practices for Clinical Quality Improvement: A Case of Healthcare Workers’ Hand Hygiene Compliance pp. 283-301

- Wenlin Chen, Chung-Li Tseng and Cynthia Tseng
Volume 15, issue 3, 2023
- Product Design Enhancement for Fashion Retailing pp. 157-171

- Yiwei Wang, Vidyanand Choudhary and Shuya Yin
- How Firm Strategies Affect Consumer Biases in Online Reviews pp. 172-187

- Frances Xinhua Wang and Chris Anderson
- Health and Economic Impacts of Lockdown Policies in the Early Stage of COVID-19 in the United States pp. 188-211

- Alireza Boloori and Soroush Saghafian
- After-Sales Services During an Asset’s Lifetime: Collaborative Planning of System Upgrades pp. 212-232

- Fiona Sloothaak, Alp Akçay, Geert-Jan van Houtum and Matthieu van der Heijden
Volume 15, issue 2, 2023
- Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions pp. 79-91

- Ningyuan Chen and Ming Hu
- Peak-Hour Pricing Under Negative Externality: Impact of Customer Flexibility and Competitive Asymmetry pp. 92-106

- Christopher S. Tang, Onesun Steve Yoo and Yufei Huang
- Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation pp. 107-128

- Yinxing Li, Aijing Xing and Nobuhiko Terui
- The Impact of Bundled Payment on Hospital Operations pp. 129-155

- Yiming Fan, Jingqi Wang, Jingui Xie, Yugang Yu and Liqing Cao
Volume 15, issue 1, 2023
- An Incentive Mechanism for Private Parking-Sharing Programs in an Imperfect Information Setting pp. 3-21

- Pengyu Yan, Xiaoqiang Cai, Feng Chu, Debing Ni and Heng He
- Feeding the Nation—Dynamic Customer Contacting for E-Fulfillment in Times of Crisis pp. 22-40

- Jonas Schwamberger, Moritz Fleischmann and Arne Strauss
- Personal Shopper Systems in Last-Mile Logistics pp. 41-57

- Jelmer Pier van der Gaast and Alp Muzaffer Arslan
- Station-Based or Free-Floating? An Integrated Carsharing System with Dual Service Types pp. 58-76

- Hua Ke and Yutong Mo
Volume 14, issue 4, 2022
- Adaptive Design of Personalized Dose-Finding Clinical Trials pp. 273-291

- Saeid Delshad and Amin Khademi
- Free Add-Ons in Services pp. 292-306

- Pin Gao, Xingyu Fu, Haoyu Liu and Ying-Ju Chen
- Cross-Channel Integration and Customer Experience in Omnichannel Retail Services pp. 307-317

- Kyunghwa Chung, Kyung Wha Oh and Minjeong Kim
- Adoption Factors of Digital Services—A Systematic Literature Review pp. 318-350

- Moritz Paulus, Slawka Jordanow and Jan Andre Millemann
Volume 14, issue 3, 2022
- A Newsvendor Approach to Design of Surgical Preference Cards pp. 213-230

- Berk Görgülü and Vahid Sarhangian
- Revenue Management of Group Service Considering Different Quality Levels and Stochastic Customer Patience pp. 231-253

- Xuxun Lin and Haiyan Wang
- Types of Consumer Operant Resources and Co-creation in Dialogical Service Relationships pp. 254-271

- Berna Tarı Kasnakoğlu, Yunus Kalender and Hatice Gökkaya
Volume 14, issue 2, 2022
- How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-19 pp. 77-89

- Cristina Mele, Marialuisa Marzullo, Swapnil Morande and Tiziana Russo Spena
- Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic pp. 90-109

- Susana Mondschein, Marcelo Olivares, Fernando Ordóñez, Daniel Schwartz, Andres Weintraub, Ignacio Torres-Ulloa, Cristian Aguayo and Gianpiero Canessa
- Embedding Isolation, Contact Tracing, and Quarantine in Transmission Dynamics of the Coronavirus Epidemic—A Case Study of COVID-19 in Wuhan pp. 110-120

- Miao Yu and Zhongsheng Hua
- The Impact of the COVID-19 Pandemic on Restaurant Resilience: Lessons, Generalizations, and Ideas for Future Research pp. 121-138

- Kate Karniouchina, Kumar Sarangee, Carol Theokary and Raoul Kübler
- Partner with a Third-Party Delivery Service or Not? A Prediction-and-Decision Tool for Restaurants Facing Takeout Demand Surges During a Pandemic pp. 139-155

- Huiwen Jia, Siqian Shen, Jorge Alberto Ramírez García and Cong Shi
- Service Supply Chain Fit: Consistency Between Operant Resources and Service Supply Chains pp. 156-178

- Raveen R. Menon, Tarikere T. Niranjan and Dayna Simpson
- The Effects of COVID-19 on the Adoption of “On-the-Shelf Technologies”: Virtual Dressing Room Software and the Expected Rise of Third-Party Reverse-Logistics pp. 179-194

- Amir Heiman, Thomas Reardon and David Zilberman
- Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future pp. 195-212

- Matthew C. Walsman
Volume 14, issue 1, 2022
- Frontiers in Service Science: Integrating ESG Measures and Supply Chain Management: Research Opportunities in the Postpandemic Era pp. 1-12

- Tinglong Dai and Christopher Tang
- Optimal Pooling, Batching, and Pasteurizing of Donor Human Milk pp. 13-34

- Ruichen Sun, Lisa M. Maillart, Silviya Valeva, Andrew J. Schaefer and Shaina Starks
- Dynamic Rebalancing Strategy in Free-Float Bicycle Sharing Systems: Orbit Queues and Two-Sided Matching pp. 35-59

- Zhi Pei, Xu Dai, Tianzong Yu, Lu Zhao and Qiao-Chu He
- Linking Customization Capability with CRM Technology Adoption and Strategic Alignment pp. 60-75

- Hung-Tai Tsou
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