Cultivating T-Shaped Professionals in the Era of Digital Transformation

Haluk Demirkan () and James C. Spohrer ()
Additional contact information
Haluk Demirkan: Milgard School of Business, University of Washington Tacoma, Center for Business Analytics, Tacoma, Washington 98402
James C. Spohrer: IBM Almaden Research Center, San Jose, California 95120

Service Science, 2018, vol. 10, issue 1, 98-109

Abstract: As a result of the rapid growth of urban populations and use of smartphones, the new millennium has ushered in an age of unprecedented levels of collaborative and competitive local and global relations, constantly reshaped by advances in science, public policy, technology platforms, and open practices. The dynamic nature of these open innovation-oriented relationships is not sufficiently incorporated into and addressed by conventional education systems. Today’s digital talents are still primarily siloed in functions and disciplines that were designed to meet the needs of an earlier era. Current rewards and incentives are also focused along these lines. Consequently, traditional academics are encouraged to delve deeper within their areas of specialization rather than reach out to colleagues in other disciplines to develop transdisciplinary research agendas. Across all sectors, the new digital millennium requires new types of professionals and work practices as well as new types of citizens and social practices. To help people be successful in this dynamic environment of rapidly changing smart service systems, should the education systems of the future encourage hyperspecialization, hyperflexibility, or something else? In this commentary, we make the case for an education system that encourages the development of T-shaped digital professionals and citizens—future-ready innovators who uniquely combine specialization (critical thinking and problem-solving depth) and flexibility (empathy, breadth of knowledge, skills, experience, and complex communication abilities) and who also use smart machines as assistants. This combination of personal capabilities allows for rapid formation of high-performance teams working in open innovation environments to build smarter service systems.

Keywords: T-shaped professionals and citizens; open collaborative innovation; cognitive assistants; digital talents (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://doi.org/10.1287/serv.2017.0204 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:inm:orserv:v:10:y:2018:i:1:p:98-109

Access Statistics for this article

More articles in Service Science from INFORMS Contact information at EDIRC.
Bibliographic data for series maintained by Chris Asher ().