Commentary —Making Sense of Higher Education’s Future: An Economics and Operations Perspective

Patrick T. Harker ()
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Patrick T. Harker: University of Delaware, Newark, Delaware 19711

Service Science, 2014, vol. 6, issue 4, 207-216

Abstract: The increasing cost of higher education is a growing national concern, and the failure of universities to address it adequately has drawn a great deal of criticism from politicians, the media, and the public. There have been numerous efforts at reform, but few clear solutions. This paper applies lessons from decades of research into the economics and effective design and management of service organizations to propose models for changing the university.

Keywords: higher education; Baumol’s cost disease; service design (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:inm:orserv:v:6:y:2014:i:4:p:207-216

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