Value-Driven Strategic Sourcing Based on Service-Dominant Logic

Laleh Rafati () and Geert Poels ()
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Laleh Rafati: Center for Service Intelligence, Faculty of Economics and Business Administration, Ghent University, 9000 Ghent, Belgium
Geert Poels: Center for Service Intelligence, Faculty of Economics and Business Administration, Ghent University, 9000 Ghent, Belgium

Service Science, 2017, vol. 9, issue 4, 275-287

Abstract: Currently, procurement is approached as a tactical process focused on spend management. The aim of this process is the identification of cost savings. A new paradigm of procurement is emerging that recognizes procurement as a value creation practice. This paradigm, referred to as value-driven strategic sourcing, lacks instruments for implementation. This paper presents a new conceptual modeling approach for exploring and evaluating sourcing alternatives that is based on a systemic view of value cocreation. Our approach, called CARS (which stands for capability, actor, resource, and service), is the result of a design science research project. This paper presents the underlying conceptualization of CARS, which was constructed through a mapping between service ecosystem concepts grounded in service-dominant logic and the viable system approach and strategic sourcing concepts derived from the resource-based view theory of competitive advantage, the dynamic capability theory, and the relational view theory of cooperation and competition. Apart from presenting the theoretical foundation of CARS, we also demonstrate by means of a case study of sustainable procurement in a global materials technology company how a model-based approach based on CARS helps in implementing value-driven strategic sourcing. The case study provides a proof of concept of the potential utility of our approach as it addresses specific problems with the company’s current procurement practices.

Keywords: service-dominant logic; viable system approach; strategic sourcing; capability sourcing; value cocreation; value-driven management (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:inm:orserv:v:9:y:2017:i:4:p:275-287

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