Analysis of internal communication in public companies in Croatia

Josip Poljak ()
Additional contact information
Josip Poljak: Assistant Professor, Catholic University of Croatia, Zagreb, Croatia

Public Sector Economics, 2025, vol. 49, issue 2, 213-238

Abstract: The paper analyses the effectiveness of internal communication in public companies in Croatia and its impact on employee satisfaction after market changes. Research on internal communication and its effects on employee satisfaction was conducted with a sample of 1,342 respondents from three large public companies (these companies employ more than 23% of the total workforce belonging to large public companies in Croatia). The results obtained from a hierarchical regression analysis indicate that satisfaction with internal communication (44.3%) is more significantly related to overall job satisfaction than sociodemographic characteristics (total length of service in the company, employment type, managerial position in the company, sex, age group and highest level of education) (5.2%). In conclusion, when employees in public companies in Croatia receive clear information about their organization’s goals, expectations, results, and progress, they feel informed and engaged, which positively influences their job satisfaction.

Keywords: internal communication; employee satisfaction; public companies; feedback (search for similar items in EconPapers)
JEL-codes: J28 M14 (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
http://pse-journal.hr/upload/files/pse/2025/2/Anal ... anies_in_Croatia.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ipf:psejou:v:49:y:2025:i:2:p:213-238

DOI: 10.3326/pse.49.2.2

Access Statistics for this article

More articles in Public Sector Economics from Institute of Public Finance Contact information at EDIRC.
Bibliographic data for series maintained by Martina Fabris ().