Metodologia per l’analisi dei comportamenti e della soddisfazione degli utilizzatori di una banca dati statistica su Internet

Natale Renato Fazio and Mauro Politi ()
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Mauro Politi: Istat

Rivista di statistica ufficiale, 2007, vol. 9, issue 1, 5-30

Abstract: National Statistical Institutes disseminate data more and more on the Web: the data banks represent developed tools of this disseminati on. One of the new tasks of the public administration (derived from the usage of modern technologies) is to measure the quality of the services offered on line and the users’ satisfaction. In this paper it is proposed and presented a methodology based also on techniques of data mining for detecting the satisfaction of the users of the statistical data bank on external trade offered by Istat on the Web, for analyzing their behaviours and therefore for improving the supply of services.

Keywords: banca dati statistica; tecniche di data mining; comportamenti e soddisfazione degli utenti models (search for similar items in EconPapers)
JEL-codes: C81 (search for similar items in EconPapers)
Date: 2007
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Persistent link: https://EconPapers.repec.org/RePEc:isa:journl:v:9:y:2007:i:1:p:5-30

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