STAKEHOLDER APPROACH TO CONFLICT MANAGEMENT

Olga Gromova

Economy & Business Journal, 2018, vol. 12, issue 1, 320-326

Abstract: The article is based on the materials of the research conducted at the Department of control theory on CSR problems. In the process of CSR implementation a lot of stakeholders take part, i.e. stakeholders with their own interests and goals, which causes all sorts of their clashes, turning into various conflicts: goals, interests, agents. The conflict reveals the problems existing in the organization, and the implementation of CSR programs can solve it. One of the tools to achieve a balance of interests in the implementation of CSR programs is to increase the loyalty of many stakeholders, strengthening socially oriented investments.

Keywords: corporate social responsibility; conflict; stakeholders; stakeholder loyalty; conflict management; balance of interests; trust (search for similar items in EconPapers)
JEL-codes: A (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:isp:journl:v:12:y:2018:i:1:p:320-326

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