Examine the Relationship between Health Literacy Level and Over-the-Counter (Otc) Product Consumption During the Period of the Global Pandemic Caused by Covid-19
Muhammed Çetin
Additional contact information
Muhammed Çetin: T.C. The Ministry of Health
Journal of Economy Culture and Society, 2025, vol. 70y, issue 71, 21-37
Abstract:
This study contributes to the literature by examining the relationship between individuals’ health literacy levels and their consumption of over-the-counter products. The sample of the study consisted of 416 individuals aged 18 years and over, who were reached through Google Forms and patients and their relatives who were hospitalized in the emergency and units of Prof. Dr. Süleyman Yalçın City Hospital in Istanbul. The data were analyzed using confirmatory factor analysis and structural equation models were used statistically.The study revealed a positive correlation between health literacy and customer satisfaction. In addition, fear of COVID-19 was found to have a positive effect on customer satisfaction. Another factor found to have a positive effect on customer satisfaction was perceived economic value. Perceived economic risk was found to have a significant negative effect on perceived economic value. Fear of COVID-19 was found to have a positive effect on perceived risk. As a result, it was concluded that studies to increase the health literacy of individuals are necessary to increase customer satisfaction in the consumption of health products.
Keywords: Over-the-counter Medicines; OTC; Health Literacy; COVID-19; Customer Satisfaction (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:
Downloads: (external link)
https://cdn.istanbul.edu.tr/file/JTA6CLJ8T5/4B1517353AAA44EE822689339BFE65DD (application/pdf)
https://iupress.istanbul.edu.tr/en/journal/jecs/ar ... c-caused-by-covid-19 (text/html)
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:ist:iujecs:v:70y:2025:i:0:p:21-37
DOI: 10.26650/JECS2024-1520365
Access Statistics for this article
Journal of Economy Culture and Society is currently edited by Veysel Bozkurt
More articles in Journal of Economy Culture and Society from Istanbul University, Faculty of Economics Contact information at EDIRC.
Bibliographic data for series maintained by Istanbul University Press Operational Team (Ertuğrul YAŞAR) ( this e-mail address is bad, please contact ).