Factors Affecting Satisfaction in Home Health Services: Trust and Quality

Hasan Sadık Tatli () and Halim Kazan
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Hasan Sadık Tatli: İstanbul Üniversitesi, Sosyal Bilimler Enstitüsü, İşletme Anabilim Dalı, İstanbul, Türkiye
Halim Kazan: İstanbul Üniversitesi, İktisat Fakültesi, İşletme Anabilim Dalı, İstanbul, Türkiye

Istanbul Journal of Economics-Istanbul Iktisat Dergisi, 2020, vol. 70, issue 1, 205-227

Abstract: In this study we investigated the effect of the perceived trust and quality of health personnel providing home health services on the satisfaction of individuals receiving home health care. Individuals who receive free home health care constitute the universe of our research. The sample of the study consisted of 151 patients with health conditions who could participate in the survey.

Keywords: Quality; Trust; Patient satisfaction (search for similar items in EconPapers)
JEL-codes: H51 H53 J17 (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:ist:journl:v:70:y:2020:i:1:p:205-227

DOI: 10.26650/ISTJECON2020-0008

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