The Role of Knowledge Management in Higher Education Institutions: A Case Study from Tanzania

George Lawrence Kinyata
Additional contact information
George Lawrence Kinyata: Stefano Moshi Memorial University College, Tanzania

International Journal of Management, Knowledge and Learning, 2014, vol. 3, issue 1, 43-58

Abstract: The aim of the paper was to investigate the role of knowledge management in higher education institutions. The case study was based on the Stefano Moshi Memorial University College (SMMUCo). The study relied on both secondary and primary data; primary data was obtained mainly through a questionnaire, observations, as well as short interviews/discussions with students and lecturers, since the researcher is a lecturer at SMMUCo. The findings show that the current University website and the general state of IT infrastructure is not adequate in supporting the knowledge management activities, for example both students and lecturers pointed out a lack of an information system where they could login to access specific information (e.g. individual course results, lecture notes, news bulletins and updates from the management). The paper concludes by highlighting the development of the knowledge management model, which SMMUCo could implement in order to achieve effective knowledge management. The model suggests that in order to build the knowledge management capabilities, the university should effectively align its key resources, namely: (a) Employees (both academic and administrative staff), (b) University content (e.g. lecture notes, programs, policies etc.), and (c) ICT infrastructure. The use of relevant technologies is highly recommended, since technology is viewed as a resource that can improve knowledge management.

Keywords: information; knowledge; knowledge management; higher learning institutions; information technology (search for similar items in EconPapers)
Date: 2014
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://www.issbs.si/press/ISSN/2232-5697/3_43-58.pdf full text (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:isv:jouijm:v:3:y:2014:i:1:p:43-58

Access Statistics for this article

International Journal of Management, Knowledge and Learning is currently edited by Kristijan Breznik

More articles in International Journal of Management, Knowledge and Learning from International School for Social and Business Studies, Celje, Slovenia
Bibliographic data for series maintained by Alen Ježovnik ().