The Determinants of Employee Satisfaction in Financial Services Outsourcing Companies in Indonesia

Dodi Irawanto, Achmad Sudiro and Karuniawati Putri Sentosa
Additional contact information
Dodi Irawanto: University of Brawijaya, Indonesia
Achmad Sudiro: University of Brawijaya, Indonesia
Karuniawati Putri Sentosa: University of Brawijaya, Indonesia

International Journal of Management, Knowledge and Learning, 2018, vol. 7, issue 2, 187-197

Abstract: This study aims to examine the effects of organizational climate and leadership on employees’ job satisfaction, mediated by psychological empowerment. The respondents in this study were all employees of financial services outsourcing companies in Surabaya. The data analysis used partial least square from 150 respondents, showing that organizational climate and leadership have positive and significant effects on job satisfaction, as well as on psychological empowerment, while psychological empowerment in turn has a positive and significant effect on job satisfaction. Similarly, psychological empowerment can significantly mediate the organizational climate’s effect on job satisfaction, and psychological empowerment can significantly mediate the effect of leadership on job satisfaction.

Keywords: organizational climate; leadership; job satisfaction; psychological empowerment (search for similar items in EconPapers)
Date: 2018
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.issbs.si/press/ISSN/2232-5697/7_187-197.pdf full text (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:isv:jouijm:v:7:y:2018:i:2:p:187-197

Access Statistics for this article

International Journal of Management, Knowledge and Learning is currently edited by Kristijan Breznik

More articles in International Journal of Management, Knowledge and Learning from International School for Social and Business Studies, Celje, Slovenia
Bibliographic data for series maintained by Alen Ježovnik ().