From Artificial to Emotional Intelligence: Integrating Five Types of Intelligence to Achieve Organizational Excellence

Chaojie Wang, Fred Hoffman, Alvi Lim and Jin Kwon
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Chaojie Wang: The MITRE Corporation,* USA
Fred Hoffman: Mercyhurst University, USA
Alvi Lim: The MITRE Corporation,* USA
Jin Kwon: Robert Morris University, USA

International Journal of Management, Knowledge and Learning, 2019, vol. 8, issue 2, 125-144

Abstract: Decision Support Systems have significance, as today firms turn to big data, machine learning, and artificial intelligence to guide strategy development and improve organizational performance. However, technology is not enough; human intelligence is necessary. This paper introduces Artificial Intelligence to the Emotional Intelligence Model, which blends technology and humanity to support strategic decision-making. Such a model builds on the DataInformation-Knowledge-Wisdom hierarchy and knowledge management to integrate five types of intelligence. The consumer electronics retail giant Best Buy is used as a case to illustrate the relevance of the model. The presented framework provides a powerful, mental model to support organizational strategists and business executives.

Keywords: DIKW hierarchy; knowledge management; tacit knowledge; artificial intelligence; business intelligence; competitive intelligence; decision intelligence; emotional intelligence (search for similar items in EconPapers)
Date: 2019
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