Future of e-Banking in India— An Empirical Study of Employee’s Perceptions

Dr. R. K. Uppal ()
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Dr. R. K. Uppal: Head, Dept. of Economics, D.A.V. College, Malout, Punjab

Journal of Commerce and Trade, 2011, vol. 6, issue 1, 66-77

Abstract: The paper is an attempt to study the perceptions of employee’s regarding e-banking services and their future in India. On the basis of five-point likert-type scale, this paper concludes that the employees are satisfied with the working of e-channels and they are agree to use the e-channels but not much satisfied with the knowledge management and behavioral aspects of e-banking. The employees experienced some frustration and a major problem of lack of knowledge of e-channels and their operating ways while dealing with these channels are the most prevalent ones.

Keywords: E-Channels; Employee’s Perceptions (search for similar items in EconPapers)
JEL-codes: A0 C0 (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:jct:journl:v:6:y:2011:i:1:p:66-77

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