The Factors Affecting Passenger Satisfaction with Short-Range Air Transport Services:Approaches to Value Chain in the Case of Vietnam Airlines

Dang Khoa Tran and Dung Quang Truong ()
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Dang Khoa Tran and Dung Quang Truong: University of Economics Ho Chi Minh City, University of Technology of Ho Chi Minh City
Authors registered in the RePEc Author Service: Khoa Dang Tran

Journal of Economic Development, 2020, vol. 45, issue 1, 145-158

Abstract: Passenger satisfaction with flights is an essential factor that affects their loyalty and enables air-carriers to stabilize their market share, enhance sales efficiency in a highly competitive airline marketplace nowadays. This research aims to analyze the factors affecting passenger satisfaction towards short distance flights carried out by Vietnam Airlines. The research findings will lay the foundation for shaping up the business strategies for air carriers, especially for Vietnam Airlines to enhance passenger satisfaction level with their flights.

Keywords: Passenger Satisfaction; Air Transport Services; Value Chain (search for similar items in EconPapers)
JEL-codes: A10 A11 (search for similar items in EconPapers)
Date: 2020
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