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Self Service Technologies: A Cause Of Unemployment

Otekhile Cathy-Austin () and Zeleny Milan ()
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Otekhile Cathy-Austin: Department of Management and Marketing,Faculty of Management and Economics, Tomas Bata University in Zlin, Czech Republic
Zeleny Milan: Graduate School of Business, Fordham University New York City, NY, USA

International Journal of Entrepreneurial Knowledge, 2016, vol. 4, issue 1, 60-71

Abstract: The self-service technologies(SSTs) are fast changing the conventional way of transacting business by business organisations. The rapid innovation of self-service technologies and its adoption and usages in all facets of human systems is acclaimed to be fast rendering low skilled workers jobless. The major sectors of the economy in advanced economies have reached their peaks and can no longer provide new employment due to an increase in the productivity growth rate as a result of technology advances. These SSTs have in no small measure brought about an increase in productivity growth rate, cost reduction and anincrease in the speed of service delivery to customers. This paper examines if self-service technologies truly are the cause of persistent unemployment through a study of the long term metamorphosis of the major economic sectors in advanced economies. This study revealed that the SSTs presents both risks and opportunities.

Keywords: self-service technologies; unemployment; business. (search for similar items in EconPapers)
Date: 2016
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