Examining Enterprise Resource Planning Post Implementation and Employees¡¯ Performance in Small and Medium Enterprises Using DeLone and McLean¡¯s Information System Success Model

Erlane K Ghani, Siti Aimi Mohamad Yasin and Mazurina Mohd Ali

International Journal of Financial Research, 2019, vol. 10, issue 3, 153-169

Abstract: This study examines the effect of Enterprise Resource Planning (ERP) post implementation on employees¡¯ performance in Small Medium Enterprises (SME) in Malaysia. Specifically, this study relies on the DeLone and McLean¡¯s information system success model that proposes three quality dimensions namely, system quality, information quality and service quality in examining the effect of ERP post implementation on employees¡¯ performance in SMEs. Using a questionnaire survey on 117 respondents that have experience in ERP, this study shows that out of the three qualities of ERP, system quality and service quality have a significant positive effect on employees¡¯ performance in the SMEs. This study shows that information quality does not have a significant effect on employees¡¯ performance in Malaysia. This study contributes to the information system literature and provides information regarding the quality dimensions which could help managers or ERP providers to assess the success of their ERP implementation.

Keywords: enterprise resource planning; system quality; information quality; service quality; employees¡¯ performance (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.sciedu.ca/journal/index.php/ijfr/article/view/15515/9621 (application/pdf)
http://www.sciedu.ca/journal/index.php/ijfr/article/view/15515 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:jfr:ijfr11:v:10:y:2019:i:3:p:153-169

DOI: 10.5430/ijfr.v10n3p153

Access Statistics for this article

International Journal of Financial Research is currently edited by Gina Perry

More articles in International Journal of Financial Research from International Journal of Financial Research, Sciedu Press
Bibliographic data for series maintained by Gina Perry ().