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The Moderating Effect of Leaders¡¯ Experience on Leadership Styles and Crisis Management in the Jordanian Hotel Sector

Raed Hussam Alzoubi and Amar Hisham Jaaffar

International Journal of Financial Research, 2021, vol. 12, issue 1, 297-309

Abstract: Crisis management is vital for hotels to survive in the present competitive business climate in Jordan. Previous research into leadership and crisis management produced inconclusive results. Therefore, the influence of a leader¡¯s experience on the relationship between leadership styles and crisis management needed to be further investigated and analyzed. A quantitative study involving a self-administered questionnaire was carried out using respondents in management roles at 3 to 5-star hotels operating in Jordan. The Smart-PLS 3.0 was used to analyze the survey data. Results show that transformational and transactional leadership has a positive and significant relationship with crisis management practice. Furthermore, a leader¡¯s experience plays an important role in improving the relationship between a transformational leadership style and crisis management. However, the results show that although, leadership style is important, a leader¡¯s experience can be of even greater value if they possess a transformational leadership style. From the perspective of contingency theory, when managing a crisis, the style of leadership is contingent on situational factors and a leader with experience may have an extra advantage in influencing his/her subordinates to practice crisis management.

Keywords: crisis management; leadership experience; hotels; transactional leadership; transformational leadership; contingency theory (search for similar items in EconPapers)
Date: 2021
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DOI: 10.5430/ijfr.v12n1p297

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Handle: RePEc:jfr:ijfr11:v:12:y:2021:i:1:p:297-309