The Effect of Knowledge Management Uses on Total Quality Management Practices: A Theoretical Perspective

Bader Yousef Obeidat, Lama Hashem, Iman Alansari, Ali Tarhini and Zahran Al-Salti

Journal of Management and Strategy, 2016, vol. 7, issue 4, 18-29

Abstract: Previous studies have showed that selecting the influential factors related to knowledge management (KM) uses and total quality management (TQM) practices has been always a critical task for researchers. To the best of the authors¡¯ knowledge, there are few papers that review the concept of knowledge management uses on total quality management practices. Based on a comprehensive literature review, this study aims to highlight the important factors related to knowledge management uses on total quality management practices. This study identified knowledge acquisition, knowledge storage, knowledge transfer and knowledge application as the most important knowledge management uses. While customer satisfaction, training and employees education, commitment of top management, team work and continuous improvement were considered to be the most important TQM practices. This study provides a holistic picture for future researchers in selecting the popular related KM uses and TQM practices. This will help them build a strong knowledge in this area in order to develop theoretical basis for their future research.

Keywords: knowledge management; total quality management; literature review (search for similar items in EconPapers)
Date: 2016
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (16)

Downloads: (external link)
http://www.sciedu.ca/journal/index.php/jms/article/view/10484/6390 (application/pdf)
http://www.sciedu.ca/journal/index.php/jms/article/view/10484 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:jfr:jms111:v:7:y:2016:i:4:p:18-29

DOI: 10.5430/jms.v7n4p18

Access Statistics for this article

Journal of Management and Strategy is currently edited by Jenny Zhang

More articles in Journal of Management and Strategy from Journal of Management and Strategy, Sciedu Press
Bibliographic data for series maintained by Jenny Zhang ().