Economics at your fingertips  

Assess the Application Level of Hotels Located in Aqaba City to the ENAT Standards from the Staff¡¯s Point of View

Ibrahim Bazazo, Mohammed Abdullah Nasseef, Omar Al-Nsour, Sara Altheeb and Hameed Abu Alez

Journal of Management and Strategy, 2017, vol. 8, issue 3, 35-50

Abstract: The aim of this research is to explore the degree to which Aqaba city hotels apply ENAT (European Network for Accessible Tourism) standards towards disabled tourists. These include physical accessibility/outside areas, physical accessibility/internal access routes, toilet and bathroom, staff and additional services, and equipment for accessible venues. A total of 142 questionnaire containing 32 items was used to collect information from employees work in three, four, and five star hotels. Results of the current study revealed that the researched hotels apply ENAT standards to a great extent except for equipment for accessible venues. This study shall provide important feedback to hoteliers¡¯ decision-makers who are significant factors that can enhance the disability's services and put the hotel industry in Aqaba city at a competitive edge.

Keywords: ENAT standards; hotels; Aqaba; Jordan (search for similar items in EconPapers)
Date: 2017
References: View references in EconPapers View complete reference list from CitEc
Citations: Track citations by RSS feed

Downloads: (external link) (application/pdf) (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

DOI: 10.5430/jms.v8n3p35

Access Statistics for this article

Journal of Management and Strategy is currently edited by Jenny Zhang

More articles in Journal of Management and Strategy from Journal of Management and Strategy, Sciedu Press
Bibliographic data for series maintained by Jenny Zhang ().

Page updated 2022-03-27
Handle: RePEc:jfr:jms111:v:8:y:2017:i:3:p:35-50