The Effect of Organizational Silence on Burnout: A Field Study on Workers at Jordanian Five Star Hotels

Mahmoud Ali Mohammed Al-Rousan and Muthana Mohammad Omoush

Journal of Management and Strategy, 2018, vol. 9, issue 3, 114-122

Abstract: The study aims at determining the reality of the organizational silence for workers at the Jordanian five star hotels, investigation of their organizational silence level, study the relation between it and the effect ofthe organizational silence on burnout. A sample of workers in ten operating hotels in Amman was selected to be analyzed on (161) questionnaires. It was found out that all the indicators related to the reasons for organizational silence were at an average degree, theburnout level was at an average degree, there is a relation between organizational silence as a whole and each aspect of organizational silence and there is an effect of organizational silence reasons on burnout. Some recommendations are presented. The most of which are: the need for effective communication between the departments and workers through flexible organizational structures, establishing the democratic practices and providing appropriate work conditions.

Keywords: organizational silence; Jordanian five star hotels; tourism (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.sciedu.ca/journal/index.php/jms/article/view/13347/8676 (application/pdf)
http://www.sciedu.ca/journal/index.php/jms/article/view/13347 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:jfr:jms111:v:9:y:2018:i:3:p:114-122

DOI: 10.5430/jms.v9n3p114

Access Statistics for this article

Journal of Management and Strategy is currently edited by Jenny Zhang

More articles in Journal of Management and Strategy from Journal of Management and Strategy, Sciedu Press
Bibliographic data for series maintained by Jenny Zhang ().