The Effect of Adopting the International Standard (ISO 10015) in Training Programs on the Performance Quality of the Workers at the Jordanian Ministry of Tourism and Antiquities

Ibrahim Bazazo, Ibrahim Bafadal, Ehab Abdul Raheem Alshatnawi, Omar Jawabreh and Kefah Fare Alnahar Alshawagfih
Additional contact information
Ibrahim Bazazo: Department of Tourism Management, Faculty of Tourism and Hospitality, The University of Jordan, Aqaba, Jordan
Kefah Fare Alnahar Alshawagfih: Independent Researcher, Amman, Jordan

Journal of Social Sciences (COES&RJ-JSS), 2017, vol. 6, issue 3, 694-708

Abstract: The present study aims to diagnose and indicate the reality of training programs in the Ministry of Tourism and Antiquities in Jordan, through a statement of fact included international standard requirements of ISO 10015 in the training programs, and their impact on the performance of employees in the Ministry of Tourism and Antiquities, where is the international standard ISO 10015 specialized training and upgrading the quality of human resources, given their importance in the best condition of high levels of functional efficiency, the study was based on data processing on the descriptive and analytical approach, quantitative approach overall in the analysis operations, has been designed questionnaire, which contained clauses items of international standard ISO 10015, which was used stratified random sample, which consisted of 50 workers in the Ministry of Tourism and Antiquities. The study results showed weakness in the identification of training needs and training programs according to the international ISO standards ISO 10015, and confined to the traditional aspects, the study recommended the need to include the approved training strategies at the Ministry of Tourism and Antiquities of Jordan international specification standards ISO 10015 at all based on identifying the needs of training programs; the aim achieving greater efficiency in the performance of staff, and based on the achievement of quality and excellence, which will reflect positively on the performance of employees in the tourism sector.

Keywords: International Standard; ISO 10015; Training Programs; Jordan (search for similar items in EconPapers)
Date: 2017
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://centreofexcellence.net/J/JSS/Vol6/No3/JSSarticle20,6_3_pp694-708.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:jso:coejss:v:6:y:2017:i:3:p:694-708

DOI: 10.25255/jss.2017.6.3.694.708

Access Statistics for this article

Journal of Social Sciences (COES&RJ-JSS) is currently edited by Nasir Ali Shamsi (Editor-in-Chief) and Dr.Neda Khan

More articles in Journal of Social Sciences (COES&RJ-JSS)
Bibliographic data for series maintained by COES&RJ LLC. Maintainer-Workplace-Name: Centre of Excellence for Scientific & Research Journalism - COES&RJ LLC Maintainer-Address: 10685-B Hazelhurst Dr., Houston, TX 77043, USA () and ().