The Impact of the Restaurants Services Quality on Customers Satisfaction in Aqaba Special Economic Zone Authority (ASEZA)

Nassar Mousa Nassar and Dr. Ali Falah Al Zoubi
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Nassar Mousa Nassar: Aqaba Special Economic Zone Authority (ASEZA), Aqaba, Jordan
Dr. Ali Falah Al Zoubi: Amman Arab University, Amman, Jordan

Journal of Social Sciences (COES&RJ-JSS), 2018, vol. 7, issue 2, 157-171

Abstract: The study aims to analyze the impact of the restaurants services quality on customer's satisfaction in Aqaba Special Economic Zone Authority (ASEZA). The study sample consisted of 408 tourists; the Statistical Package for Social Sciences (SPSS) was used to process the study data. The study showed that there was a statistically significant impact (Tangibles, Responsiveness) on the satisfaction of customers in the special economic zone. The study recommends that the facilities and facilities of the restaurant should be taken into consideration. The researcher also stressed that the restaurant should have advanced equipment and equipment to assist the employee in doing business.

Keywords: Service Quality; Customer Satisfaction; Tourism Services; Aqaba Special Economic Zone Authority (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:jso:coejss:v:7:y:2018:i:2:p:157-171

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