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MARKET UPTAKE OF ICT USAGE IN SUPPLY CHAINS

Konstantinos Papoutsis, Michael Gogas and Eftihia Nathanail
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Konstantinos Papoutsis: Hellenic Institute of Transport
Michael Gogas: Hellenic Institute of Transport
Eftihia Nathanail: Hellenic Institute of Transport

Articles, 2015, vol. 42, issue 1

Abstract: Information and Communication Technologies (ICT) are widely used in applications in the transport sector and especially in logistics and supply chain. However, due to the broad range of actors interacting in supply chains and the diverse interests, it becomes very challenging to achieve positive uptake from all these stakeholders. The objective of this paper is to capture the attitude of and impacts on different stakeholders towards the introduction of ICT into a supply chain for enhanced monitoring and information provision. This is achieved through a set of surveys addressing all possible impacted parties : shippers, receivers and society. The survey relies on ‘stated and revealed preferences’ method and input is analysed through a simple, descriptive method. The outcome of this survey is a clear depiction of the approach that each stakeholder group follows in order to assess the impacts of ICT usage according to the needs of each group. Also, insight is provided regarding the citizens behaviour as consumers who face delays. The outcomes showed that the ICT adoption in supply chains is considered as beneficial by all stakeholder groups and will assist in the mitigation of delays in the logistics environment. However, ‘shippers’ consider that they will enjoy more tangible impacts.

Date: 2015
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