COMPLAINTS MANAGEMENT STRATEGIES IN GREEK HOTEL UNITS

Belias Dimitrios, Kakkos Nikolaos, Sdrolias Labros, Perou Paraskevi (), Dagmar Skodova-Parmova, Alina Hyz () and Peros Nikolaos
Additional contact information
Perou Paraskevi: Department of Business Administration, Technological Educational Institute of Thessaly, Greece
Dagmar Skodova-Parmova: Department of Regional Management, University of South Bohemia, Ceske Budejovice-Czech Republic
Peros Nikolaos: Rodos Palace Hotel, Rodos-Greece

Tourism Research Institute, 2016, vol. 15, issue 1, 131-150

Abstract: The hypercompetitive, globalized tourism industry, has come to heavily depend on the “attention to detail” strategy by the players aspiring to prosper...

Keywords: Complaint Handling; Strategic Processes; Organizational Structure; Hotel Unit; Greece (search for similar items in EconPapers)
JEL-codes: Z32 (search for similar items in EconPapers)
Date: 2016
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
http://indexing.jotr.eu/Jotr/Volume15/V15-8.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:jtr:journl:v:15:y:2016:i:1:p:131-150

Access Statistics for this article

More articles in Tourism Research Institute from Journal of Tourism Research
Bibliographic data for series maintained by Dimitris Laloumis ().