SERVICE QUALITY AND CUSTOMER SATISFACTION IN AIR TRANSPORTATION

Papageorgiou Í. Athina ()
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Papageorgiou Í. Athina: Tourism and Hospitality Management, TEI of Athens, Greece

Tourism Research Institute, 2016, vol. 15, issue 1, 3-20

Abstract: Air travel is a tourism product with high demand; this results in a strong competition among airlines leading the air travel industry...

Keywords: aircraft; flight schedule; Ticket price and payment policy; air-travel product (search for similar items in EconPapers)
JEL-codes: Z32 (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:jtr:journl:v:15:y:2016:i:1:p:3-20

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