Beyond Soft Law? Evaluating the Role of Codes of Conduct in Regulating EU Informal Debt Collection—Evidence from FENCA Members

Cătălin-Gabriel Stănescu () and Jakub Kepinski ()
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Cătălin-Gabriel Stănescu: University of Southern Denmark
Jakub Kepinski: Adam Mickiewicz University in Poznań

Journal of Consumer Policy, 2025, vol. 48, issue 4, No 2, 393-420

Abstract: Abstract This article investigates the role of industry codes of conduct (CoC) in regulating abusive informal debt collection within the EU. Focusing on national associations affiliated with the Federation of European National Collection Associations (FENCA), it evaluates the extent to which these codes function as effective self-regulation tools. Through a three-stage analysis—content review, benchmarking of code quality, and examination of enforcement practices—the study assesses their alignment with FENCA’s harmonizing goals and their contribution to consumer protection. Situated within broader debates on self-regulation and soft law, the findings reveal considerable variation across national codes and limited evidence of meaningful enforcement, transparency, or consumer involvement. Despite FENCA’s federative framework, most CoC fall short of providing credible regulatory alternatives to public enforcement. The article concludes that these instruments remain symbolically important but normatively weak without significant reform.

Keywords: Codes of conduct; Debt collection; Consumer protection; Self-regulation; FENCA (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:kap:jcopol:v:48:y:2025:i:4:d:10.1007_s10603-025-09594-1

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DOI: 10.1007/s10603-025-09594-1

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