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When Does the General Public Lose Trust in Banks?

David-Jan Jansen, Robert Mosch () and Carin Cruijsen

Journal of Financial Services Research, 2015, vol. 48, issue 2, 127-141

Abstract: When does the general public lose trust in banks? We provide empirical evidence using responses by Dutch survey participants to eight hypothetical scenarios. We find that members of the general public care strongly about executive compensation. Negative media reports, falling stock prices, and opaque product information also affect trust in banks. Experiencing a bank bailout leads to less concern about government intervention, while experience of a bank failure leads to greater concern on bonuses. Copyright Springer Science+Business Media New York 2015

Keywords: Trust; Banks; General public; Financial crisis; Survey data; D12; D14; D18; G01; G21 (search for similar items in EconPapers)
Date: 2015
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Working Paper: When does the general public lose trust in banks? (2013) Downloads
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Handle: RePEc:kap:jfsres:v:48:y:2015:i:2:p:127-141