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Relationships with Citizens in Public Management: A Study at the Largest Spanish Town Halls

Reyes Gonzalez (), Jose Gasco () and Juan Llopis ()

Public Organization Review, 2014, vol. 14, issue 2, 173-186

Abstract: This paper provides an analysis of the relationships existing between citizen participation and satisfaction levels within the framework of Spanish local administrations, additionally paying attention to the links between organisational size and the said participation and satisfaction levels. The results of a survey questionnaire answered by 388 Human Resources (HR) managers from the largest Spanish Town Halls were examined for these purposes. A claim is made both to increase the degree of citizen participation in public decision-making and to ensure the delivery of efficient and effective public services that can really meet citizens’ needs in Spanish town Halls. Copyright Springer Science+Business Media New York 2014

Keywords: Participation; Satisfaction; Public management; Survey (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1007/s11115-012-0213-8

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Handle: RePEc:kap:porgrv:v:14:y:2014:i:2:p:173-186