Determinants of Citizen Usage Intentions in e-Government: An Empirical Analysis

Bernd W. Wirtz () and Oliver Tuna Kurtz ()
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Bernd W. Wirtz: German University of Administrative Sciences Speyer
Oliver Tuna Kurtz: German University of Administrative Sciences Speyer

Public Organization Review, 2017, vol. 17, issue 3, No 2, 353-372

Abstract: Abstract Local governments have implemented official websites, making e-Government a holistic access platform for modern public administration service provision. However, academic and managerial knowledge about the success of e-Government remains limited. Given that citizen needs have become a focus of interest, it is reasonable to investigate its success factors from a user-oriented perspective. Existing scientific knowledge does not comprehensively explain the usage intentions of today’s heterogeneous e-Government city portal users. Hence, this study conceptualizes important determinants of local e-Government portals identifying key factors that determine intention to use from a citizen viewpoint.

Keywords: Local e-Government; e-Government city portals; Citizen intentions; Intention to use; Binary logistic regression (search for similar items in EconPapers)
Date: 2017
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DOI: 10.1007/s11115-015-0338-7

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