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Adopting and Refining e-services — the Role of Organization Size

Dag Ingvar Jacobsen ()
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Dag Ingvar Jacobsen: Agder University

Public Organization Review, 2018, vol. 18, issue 1, 111-123

Abstract: Abstract Information and communication technology (ICT) has become increasingly important in public service provision (e-services). Although most studies conclude that large organizations have higher quality e-service systems, few have studied if the effect of size persist over time. Empirically, this article reports how organizational size affects adoption and development of e-services in all Norwegian municipalities over a 13 year period (2001–2013). Seven different studies, conducted by four independent institutions, mapped the existence and quality of municipal web-sites. Controlling for several system characteristics, the study indicates that size has ambiguous effects concerning adoption, but a strong and positive effect on the quality of e-services.

Keywords: Web based services; Organization size; Municipalities; Innovation; Quality; Norway (search for similar items in EconPapers)
Date: 2018
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Handle: RePEc:kap:porgrv:v:18:y:2018:i:1:d:10.1007_s11115-016-0364-0