New Uses of Outcomes Measures Under Austerity: the Case of Danish Municipalities

Eva Moll Ghin ()
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Eva Moll Ghin: University of Copenhagen

Public Organization Review, 2018, vol. 18, issue 4, No 7, 543-560

Abstract: Abstract This article argues that the use of performance information may change according to economic circumstances. In a fiscal crisis, policy-makers likely demand less documentation of service quality, but under longer-term term austerity they can use performance information, including outcomes measures, to target and reallocate scarce resources across organizational boundaries. The argument is tested in an analysis of six Danish municipalities after the financial crisis. In these cases, performance information was used in new ways. For instance, outcomes measures were linked to overall strategies and used in the budgeting process to promote the reallocation of resources towards more effective services.

Keywords: Performance management; Outcomes measures; Cutback management; Municipalities; Denmark; Post-NPM; Austerity (search for similar items in EconPapers)
Date: 2018
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DOI: 10.1007/s11115-017-0392-4

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