Putting Public Services into Enterprise System- Predicting Employees’ Acceptance of Transformational Government Technology in an Expanded Technology Acceptance Model

Vathsala Wickramasinghe () and Jaliya Wickramasekara
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Vathsala Wickramasinghe: University of Moratuwa
Jaliya Wickramasekara: University of Moratuwa

Public Organization Review, 2022, vol. 22, issue 2, No 8, 345-365

Abstract: Abstract This paper reports the findings of a study that investigated employees’ acceptance of enterprise systems in public sector in Sri Lanka. Survey methodology was used and public sector employees, who fulfilled the sample selection criteria set for the study responded. To examine the hypothesized relationships structural equation modelling was performed and five separate models were tested. The best-fitting model suggests that ease of use has significant effect on behavioural intention to use enterprise systems. Of the contextual factors investigated, formal internal training had the single highest significant contribution. The findings provide understanding and insight into important aspects of technology acceptance by public sector employees. The findings imply the need of contextualising research models instead of applying generic models that were developed and tested outside of public sector. The findings will be of interest to stakeholders of public sector, academics, researchers and practitioners, world-wide.

Keywords: Enterprise systems; Public sector; Technology acceptance; Training (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1007/s11115-021-00528-2

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