Smart city services: an empirical analysis of citizen preferences

Bernd W. Wirtz (), Marcel Becker () and Florian W. Schmidt ()
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Bernd W. Wirtz: German University of Administrative Sciences Speyer
Marcel Becker: German University of Administrative Sciences Speyer
Florian W. Schmidt: German University of Administrative Sciences Speyer

Public Organization Review, 2022, vol. 22, issue 4, No 11, 1063-1080

Abstract: Abstract In times of increasing urbanization worldwide, smart city management is becoming increasingly important. In this regard, successful implementation requires not only the creation of technological foundations but also, in particular, the inclusion and engagement of the citizens of the respective "smart city" (SC). Despite their recognized importance, knowledge concerning their needs and preferences is currently still rather limited. By surveying 906 citizens of a SC, this study provides comprehensive insights into the preference and relevance structure of digital SC services from a citizen perspective. To compare and contrast, the findings are finally cross-referenced with survey results from public officials.

Keywords: Smart city; Digital public services; Citizen preferences; Public officials’ assessments; Valuation discrepancy (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1007/s11115-021-00562-0

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