Digital Governance: An Assessment of Performance and Best Practices

Aroon P. Manoharan (), James Melitski and Marc Holzer
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Aroon P. Manoharan: Suffolk University
James Melitski: Marist College
Marc Holzer: Suffolk University

Public Organization Review, 2023, vol. 23, issue 1, No 16, 265-283

Abstract: Abstract Over the past decade, e-government has evolved from providing static content and services to integrating user generated content and social media technologies. This allows citizens to participate and provide regular feedback on policies and programs, both of which promote public value through e-democracy. However, few studies continue to track their performance on a worldwide scale. This article discusses the results of a global and comparative survey of e-government performance, based on an assessment of municipal government websites around the world. Along with a longitudinal assessment, the study identifies best practices, highlights key findings, and provides guidance for future research.

Keywords: e-government; Websites; Cities; Performance; Citizens (search for similar items in EconPapers)
Date: 2023
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Citations: View citations in EconPapers (1)

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DOI: 10.1007/s11115-021-00584-8

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