In the Pursuit of the Balance between Efficiency and Responsiveness: A Case Study on the Innovation of the administrative Service Organization in Chinese Local Government

Huijuan Zhang () and William B. Eimicke
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Huijuan Zhang: Hunan University
William B. Eimicke: Columbia University’s School of International and Public Affairs

Public Organization Review, 2024, vol. 24, issue 1, No 10, 216 pages

Abstract: Abstract Efficiency and responsiveness are always considered to be two essential but often contradictory values in theory and practice of public administration. This article mainly addresses whether there is a possibility that the efficiency and responsiveness are able to be balanced. Through outlining the evolution process of the Administrative Service Organization in Nanhu District, we argue that the government has gradually focused on providing better services to the public. We concluded that the structural innovation, along with process innovation and conceptual innovation, can be viewed as effective measures to keep the balance between government efficiency and responsiveness to citizens.

Keywords: Balance of efficiency and responsiveness; Public sector innovation; Approval power; Citizen-centered services (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s11115-022-00627-8

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